Senior Business Relationship Manager (Operation & Policy Analyst 4)
Oregon Secretary of State Salem, VA (Onsite) Full-Time
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Initial Posting Date: 05/05/2023Application Deadline:05/19/2023Agency:Oregon Health AuthoritySalary Range:$6,480 - $9,541Position Type:EmployeePosition Title:Senior Business Relationship Manager (Operation & Policy Analyst 4)Job Description:PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.The job application and resume are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.An informational presentation and Q&A session on the role and responsibilities for this position will be held at 5PM on 05/15/2023 via Teams video conference. This will provide applicants an opportunity to understand skills, role and responsibilities and ask any questions around the position(s). If you are interested in attending, please send an email to Iman Mitchell (
Iman.Mitchell@odhsoha.oregon.gov
) before 5PM 05/15/2023.The Office of Information Service's mission is to deliver technology solutions and services that support Oregon Health Authority and Oregon Department of Health Services in helping Oregonians achieve health, well-being, and independence.The Oregon Health Authority has a fantastic opportunity for a Senior Business Relationship Manager to join an excellent team and work to advance their IT career. The Oregon Health Authority is committed to: Eliminating health inequities in Oregon by 2030Becoming an anti-racist organizationDeveloping and promoting culturally and linguistically appropriate programs, andDeveloping and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.Click here to learn more about OHA's mission, vision and core values.This is a full-time permanent opportunity for anyone to apply. This is a non-classified position and is not represented by a union.What you will do! The Senior Business Relationship Manger for the Business Relationship Management (BRM) practice is a primary IT relationship interface between business program/divisions with ODHS and OHA and the Business Engagement Services (BES) team in OIS. The Senior Business Relationship Manager is responsible for establishing, maturing, and supporting the BRM practice, based on the BRM Institute framework. This role requires a solid understanding of the BRM Institute framework. They will use tools and techniques within the framework to develop the OIS BRM practice, and provide coaching, mentoring and support for business relationship managers on the team. This will include triage, review of work products, identification of work practices and standards for work products, guidance in identifying approach to manage situations, work requests, and relationships from a strategic viewpoint, document review, and discussions around timing and sequencing of work.The Senior Business Relationship Manager will develop strategic relationships between technology and our shared business partners to stimulate, surface and shape demands. This position must develop a solid understanding of business domain, culture, key players and services within the Agencies as well as understanding the impact on Oregon populations and communities served. They will use this knowledge to lead activities associated with the establishment and maturation of strategic planning through a focus at the Agency-level IT portfolio. They must identify business needs, drivers, impacts and benefits as they align to the State, Agency and Program/Division level to recognize and advise on priorities for shared business partners that provide the most value to Oregonians in alignment with Health and Social Services goals. This will include providing leadership, oversight, and facilitation of BRM efforts in collaboration with all BES teams and provider partners across OIS to develop, mature and maintain roadmaps that align technology solutions and capabilities with business needs.The person in this position helps connect, coordinate, and communicate efforts between BRM, governance efforts, intake/customer fulfillment activities and architecture work in BES and collaborates across OIS with other units in support of engagement activities, interfaces with business and support programs across OHA and ODHS. They will work closely with all BES leads to coordinate powerful communications, align goals and strategies, and provide excellent customer service, from ideation to supported services.What's in it for you?Medical, vision, and dental benefits11 paid holidays10 hours of vacation per month, eligible to be used after 6 months of service8 hours of sick leave per month, eligible to be used as accrued24 hours of personal business leave per fiscal year, eligible to be used after 6 months of servicePension and retirement programs Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)Continuous growth and development opportunitiesOpportunities to serve your community and make an impact through meaningful workA healthy work/life balance, including fulltime remote options as wellWhat we are looking for:MINIMUM QUALIFICATIONS:A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and five years professional-level evaluative, analytical and planning work.OR;Any combination of experience and education equivalent to eight years of experience that typically supports the knowledge and skills for the classification.*BRMP/CBRM Certification is preferableWorking ConditionsThis position involves frequent contact with executives, management, and staff both internal and external to the organization. It requires working with a variety of people and situations, which requires the incumbent to exercise diplomacy. This position requires a work environment where conversations can be kept private and not overheard by unintended listeners. Often travel to meetings is required with some travel to trainings. There can be frequent interruptions, demanding timeframes, and non-traditional working hours. The location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing. You must have a valid driver's license with an acceptable driving record. If not, you must be able to provide an alternate method of transportation.Desired Attributes: Demonstrated experience providing strong leadership to individuals and teams within an information technology environment.Outstanding relationship management skills including the ability to understand customer needs, build trusted relationships and interact effectively with senior-level decision-makers and their immediate staffs on all levels.Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.Demonstrated communication skills centered on active listening, mediation, presentation, and consumer-centric writing.Ability to interpret and translate between languages of IT systems, policy, process and health and social service industry specific with various audiences. Ability to synthesize large amounts of information, think critically, communicate complex ideas in a meaningful way, and be able to lead collaborative problem-solving and solution driven discussions.Experience leading teams in core IT practices and principles such as relationship management, business analysis, project management, organizational change management, process improvement (e.g., Lean, Six Sigma), powerful communications, or development methodologies (e.g., Agile, DevOps).Experience gathering, compiling and analyzing data and using reporting software or building dashboards to drive data-driven decision making and track trending.Familiarity and knowledge of executive and legislative decision-making process and state government processes, funding and policies.Knowledge and application of equity, ability, and inclusion principles such as anti-racism, cultural humility, culturally responsive practice, the Americans and Disabilities Act (ADA), and engaging priority communities who have been most harmed by social injustice and health inequities.Ability to be adaptable, flexible and work in a quick paced remote or hybrid environment. Any combination of related experience and education equivalent to eight years of experience that typically supports the knowledge and skills for the classification.How to ApplyComplete the online applicationComplete questionnaireAttach a resumeAttention current State of Oregon employees: To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).Help Your Application Rise to the Top!Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).This posting closes at 11:59 PM on the close date listed.Workday will timeout after 15 minutes of inactivity.Workday performs best in Google Chrome.You must have a valid email address to apply.Check both your email and Workday account for updates regarding this recruitment.Please print or save a copy of this announcement. You will not have access to it once the posting closes.Please ensure you've provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.Questions/Need Help?If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at
umulkher.abdullahi@dhsoha.state.or.us
TTY users please use the Oregon Telecommunications Relay Service:
1-800-735-2900
. For technical support, please call toll free
1-855-524-5627
, for customer service assistance.Additional InformationPlease monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.Veterans: If you are a veteran, you may receive veteran's preference. Click here for more information about veterans' preference. To receive veterans' preference points, please submit the following required documentation when you apply:A copy of your DD214/DD215 form; OR a letter from the US Dept. of Veterans Affairs indicating you receive a non-service-connected pension for the five (5) point preference.A copy of your DD214/DD215 form; AND a copy of your veterans' disability preference letter from the Dept. of Veterans Affairs for the ten (10) point preference.Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.Affirmative Action and Equal OpportunityThe Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA's mission, vision, and core values, click here.The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.Agency - OHAAOOISMore information about the Office of Information Services and current job opportunities can be found at
https://www.oregon.gov/oha/FOD/OIS/"?
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