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Description
Hours for this position vary ; typically includes working every other weekend.
$2 shift differential for weekends.
The primary responsibilities of the Server are to provide excellent food service and hospitality while practicing etiquette and courtesy for diners in the Highlands venues as well as contributing towards catering functions and washing dishes.
Qualifications:
• Having prior experience in restaurant/dining field is a plus.
• Ability to process information accurately, make appropriate decisions and take appropriate action based upon the information available.
• Strong verbal communication skills; ability to speak with appropriate grammar.
• Strong customer service skills; maintain a hospitality approach to engaging with all individuals
Requirements
• Adhere to all company policies and procedures; set a good example for others.
• Attend/complete all in-services, training and meetings as required by Sunnyside.
• Meet all training requirements as required by Federal and State regulations and by Sunnyside.
• Demonstrate a commitment to safety by following safety rules & guidelines; follow good housekeeping practices, take proper care of equipment and perform job duties and responsibilities in a safe and responsible manner.
• Be dependable, reliable and punctual with attendance; plan appropriately for absences when possible.
• Show initiative and drive within scope of job responsibilities; show initiative without needing direction but ask for clarification, correct errors and request assistance in timely manner, handle unexpected situations calmly and efficiently to minimize problems.
• Show commitment to giving quality service and make continuous efforts to improve; consider accuracy & appearance of work, learn from mistakes while taking action to reduce errors and understand the role quality plans in customer satisfaction.
• Understand and respond to resident/customer needs; give complete and timely responses and always be respectful and courteous while following through with communication efforts.
• Take responsibility for decisions, actions and results.
• §Work as a team player within department and with other Sunnyside departments; coach and encourage others on a regular basis, contribute to positive morale and spirit within the team and embrace change/adjust to changing responsibilities.
• Communicate effectively with residents, family members, guests, co-workers, supervisors, etc.; actively listen and clearly share information demonstrating effective oral and written communication.
• Exercise good time management practices while maintaining quality of work; plan and organize work load to ensure job duties are handled efficiently and effectively and provide timely responses to those who request information.
• Ensure personal hygiene, appearance and dress; present neatly groomed appearance and follow department dress code ensure identification badge is worn where visible.
• Demonstrate dependability, reliability and punctuality.  Report to work when schedule, ready to work.
• Ensure all emergency preparedness practice drills and protocols are followed.