Job Summary:
Under limited supervision, achieves the sales goal of the business unit through assisting in planning, coordinating and managing all operations of the store. These operations include: ensuring excellent customer service, meeting and exceeding the store’s annual sales goal, inventory shrinkage and high quality of work life results.
We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer
Supervisory Responsibilities:
• Coach, mentor and grow your team for excellent store operations.
• Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
• Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
• Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.
Duties/Responsibilities:
• Actively executes programs and procedures that drive sales with the team and customers
• Implement store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
• Work with store team to grow wholesale business and market share though planning and goal setting
• Ensure the store and staff are representing the highest expression of our brand and the service we provide
• Ensure high level of customer satisfaction through excellent service
• Train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases
• Ensure team provides product knowledge to customers and suggestively sell items and additional services that they may not have anticipated
• Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
• Communicate to store associates important information on Asset Protection policies and guidelines
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
• Protects crew members and customers by providing a safe and clean store e nvironment
• Maintain the stability and reputation of the store by complying with all legal requirements
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
Education and Experience:
• High school diploma or equivalent.
• At least two years related experience required.
Physical Requirements:
• Must be able to lift up to 50 pounds at times.
• Ability to be mobile on the sales floor for extended periods of time.
? ?To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.benefitsgo.com/westmarine .