Base Pay: $- / YEAR Employee Type:
Position Summary
The Parts and Operations Assistant partners daily with vendors, customers, and employees to achieve results.  Primary areas of responsibility include:
• Provide excellent customer service to all internal and external customers via phone, in-person, and email
• Follow all parts department guidelines and procedures
• Assist both sales and operations with intake and completion of orders
• Exhibit a service first mentality and a thorough understanding of the customers’ needs
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Reporting Structure
The Parts Specialist will report directly to the Branch Manager.  This person is also expected to interface with other management, including the leaders of the different business divisions.Â
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Essential Functions & Major Accountabilities
• Check in all chassis for repair or upfit including intake pictures and create and process intake forms.
• Create and maintain work order documents. Database, and history for LTTE
• Clean all chassis and once complete and take pictures.
• Inspect all completed jobs for compliance with the sales quote.
• Notify Sales team when orders are complete and assist with delivery and pickup
• Proper and timely follow up with both internal and external customers
• Assist customers with parts sales and communicate sales to shop staff to maintain accurate database of orders.
• Assist in unloading of truck bodies and parts and maintaining the check in of parts orders and organization of parts area.
• Assist with shop duties including cleaning of the parts area and surrounding.
• Deliver and pick up parts from customers and vendors as needed.
• Communicate effectively with manager, colleagues, customers, and vendors
• Learn and follow the procedures of upfitting and following repair order build sheets.
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Requirements – Knowledge, Skills & Accountabilities
• Must hold valid driver’s license
• Forklift certified (Will be trained if not certified already)
• Advanced knowledge in automotive parts identification
• Must be an analytical minded individual with attention to detail
• Ability to multitask, support projects, and meet deadlines while keeping a solution focused mindset
• Must demonstrate a sense of urgency and ownership to drive projects to completion
• Must be a positive minded individual with problem solving ability
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Education/Experience Requirements
• High school diploma or equivalent
• Must be able to lift 50lbs
• Highly organized with strong attention to detail and follow through skills
• Excellent computer skills essential for success in this role.  Must have advanced knowledge and experience using Microsoft Office products.