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Customer Service Advisor

TBC Corporation

Location: Roanoke, VA, US, 24014
Type: Non-Remote
Posted on: May 22, 2023
This job is no longer available from the source.
Pay Rate: $29,232 to $39,853 annualized plus monthly bonus opportunities
In the automotive Sales Associate role (Customer Service Advisor) you’ll have a great opportunity to learn the auto services business.  This role is responsible for selling tires, tire related services, mechanical services and providing excellent customer service in a retail store.  Our Career Road Map Program can prepare you for a Service Manager and/or Store Manager role within the organization.  Many of our District Managers and Regional Vice Presidents started out as Sales Associate. We are committed to developing our associates and promoting from within the organization.
Job Responsibilities
• Assist customers in selecting the proper fitment of tires
• Inform customers of vehicle inspection findings
• Educate customers on schedule maintenance services
• Assist Store Manager and Service Manager with operational duties
• Deliver professional and courteous customer service
• Other duties as assigned
• Sales Experience
• Customer Service Experience
• Car Enthusiast
• Automotive Sales Experience is a plus
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid Driver’s License
• Bilingual English and Spanish a plus
• Criminal Background Check
• Pre-employment Drug Screen
• Must be 18 years or older
• Medical, Dental and Vision coverage
• Company paid short term disability and company subsidized long term disability
• Company paid life insurance
• 401(k) with company match and immediate 100% vesting
• Generous paid vacation and paid time off
• Company paid ASE Certification and Career Path Development programs
• Tool insurance options available
• Employee assistance program
• Vendor purchase discount program
• Employee automotive service discounts
• And more!
Company Overview
For more than 65 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires through a multi-channel strategy, has been a tire company ahead of the curve.
Through worldwide operations spanning wholesale, retail, and franchise, TBC provides customers best-in-class brands, supply chain as a service, and automotive maintenance and repair services with the underlying mission to exceed customer expectations. TBC serves wholesale customers in the United States, Canada, Mexico, Latin America, Middle East and Europe through TBC Brands , NTW , TBC International , and TBC de Mexico.
Additionally, TBC responds to the needs of individual consumers and fleet customers alike in search of total car care at more than 2,000 franchised and company-operated tire and automotive service centers nationally under the brands NTB , Tire Kingdom , Big O Tires and Midas .
#joinourteam #NTB
TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.