JobsEQ by Chmura Logo

Case Manager

Total Action for Progress

Location: Roanoke, VA, 24020
Type: Permanent, Remote
Posted on: May 19, 2023
Job Description
Roanoke, VA
Department: This Valley Works
Posting Date: 4/27/23
Closing Date: Open until filled
Salary: $15.00 - $17.00/hr
Responsible for the day-to-day programming, manages participant activities and outcomes of the Virginia CARES program and collaborates with other community action agencies and area human services programs. Maintain effective program operations and relationships. Provide direct services to participants for VaCARES program.
Supervised by: Assistant Director
Supervises: Volunteers at VaCARES office
Coordinates with: Regional jails and prisons, probation and parole, employers, child support enforcement, courts, local DSS, State VaCARES office, other human service agencies, community leaders
Assesses client needs, develops action plans for assisting client in acquiring needed skills and training, and refers client to appropriate resources.
Monitors each client’s progress in achieving action plan goals by meeting regularly with clients, reviewing staff observations and reports, collaboration with other agencies.
Facilitates individual and group counseling sessions, and educational workshops.
Interviews clients, maintains client data and files, and prepares reports.
Assists clients in obtaining employment.
Assists clients in obtaining support services and coordinates these services with other agencies.
Provides crisis intervention services.
Works in collaboration with Department of Corrections and other government/community offender services.
Assists participants with housing needs and compiles an active temporary/permanent housing bank.
Assists participants in obtaining appropriate identification documents.
Assists participants within approved transportation requirements.
Provides financial literacy training and debit-based banking assistance to clients when applicable.
Shares information concerning activities and issues in locality which affect the community.
Disseminates information to prisoners on community organizations, agencies and individuals providing supportive services.
Recruits community volunteers to participate in workshops.
Recruits and trains participant volunteers to assist with program.
Attends meetings and training deemed necessary by Manager and Director.
Meets or exceeds all program goals for specific service site.
Performs other duties as assigned and required.
General knowledge of community resources and supportive services.
Individual and group counseling skills.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective working relationships with others, especially disadvantaged persons and those who have mental illness, addiction, and/or domestic violence issues.
Particular knowledge of the challenges and needs of offenders and ex-offenders.
Experience with offenders and ex-offenders helpful.
Excellent organizational skills and leadership ability.
Ability to work independently.
Computer literate. Knowledge of computer data entry required.
Bachelors Degree in Human Services field or Associates Degree and equivalent experience.
Experience in case management, counseling and working with persons challenged by substance abuse, addiction and/or mental illness.
Training and experience in leading groups preferred.
Knowledge of Microsoft Office required.
At TAP, we focus on the Whole Family Approach. Whole Family is a family led strategy to achieve set goals. As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients
Valid Virginia Operator’s license with a good driving record and reliable transportation for insurance purposes.
TAP participates in the Virginia DMV Driver Alert Program. Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.
This position is eligible for remote work upon supervisor’s approval.
Able and willing to travel.
Must pass drug screening. Some positions require positive complete background screening including: criminal, sex offender and child protective services.
This position requires the individual to be in the field and must have contact with the office staff and supervisor therefore an agency issued cell phone is necessary.
Physical activity of this position – climbing; ascending and descending ladders, stairs, scaffolding, ramps, poles and the like; stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching and typing; grasping, feeling, talking, hearing, repetitive motion of the wrists, hands, and/or fingers.
Physical requirements of this position – light work; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Conditions subject to in this position – worker is not substantially exposed to adverse environmental conditions.
This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job. It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.
Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.
We only hire individuals legally eligible for employment in the United States.
Equal Opportunity Employer/Drug Free Workplace
Bilinguals Encouraged to Apply
Compensation and Hours
Salary Range: $15.00 - $17.00 Hour Benefits Provided: Not Available Other Benefits: Not Available Type of Job: Regular
View what local employers are paying Community and Social Service Occupations