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Adventure Guide

Roanoke County, Virginia

Location: Roanoke, VA, 24020
Type: Full-Time, Permanent, Non-Remote
Posted on: May 19, 2023
This job is no longer available from the source.
Job Description
This position helps facilitate positive experiences for guests at Explore Park through customer service oriented tasks including guest services, vendor relations, administrative support, and light maintenance/housekeeping tasks in both indoor and outdoor settings in support of park operations. Does related work as required.
Must be available to work 9:00AM - 4:00PM, with varying shifts throughout the week/weekend.
Performs customer service duties at the visitor center
Serves as a point of contact and provides support for special events
Assists with volunteer projects as needed
Provides program support as needed
Provides administrative support as needed
Serves as point of contact for park guests and private vendors providing assistance as needed
Inspects park roads, trails, and facilities to identify maintenance needs to ensure the safety and security of guests
Performs basic maintenance and housekeeping of facilities and equipment
Maintains records and prepares reports
Required: Graduation from high school or equivalent
Preferred: Bachelor's degree from an accredited college/university with major course work in recreation or related field, or equivalent experience and education
Required: Experience working independently to accomplish a diverse variety of tasks
Preferred: Experience working in customer service
Certifications/ Licenses
Valid Virginia driver's license with a good driving record
Certification in CPR/First Aid/AED or ability to obtain
Knowledge, Skills and Abilities
Ability to effectively interact with park guests and provide support as needed
Ability to effectively interact with private vendors and provide support as needed
Ability to evaluate situations and determine the appropriate response/action
Ability to maintain working relationships with coworkers, vendors, volunteer groups and guests
Ability to work independently
Ability to work as part of a team
Ability to perform a variety of routine clerical tasks including accurate recordkeeping and reporting
Ability to communicate effectively both verbally and in writing
Ability to prioritize work actions based on greatest need
Ability to effectively accomplish a diverse list of work tasks daily and meet established deadlines
Ability to adapt to constantly changing circumstances in regards to work site, weather, business volume, administrative demands, customer needs and emergency situations
Ability to work indoors and outdoors as needed to accomplish assigned tasks
Ability to use a computer and typical software programs (Word, Excel, etc.)
Ability to learn new software programs as needed
Ability to operate golf carts, pick-up trucks, off road utility vehicles and trailers
General knowledge in the use and care of common hand tools
Basic knowledge of standard safety procedures when working with power equipment
Ability to walk/bike multiple miles of trails, report conditions and coordinate maintenance
Ability to work in close proximity with wildlife
Additional Requirements:
Subject to a complete criminal history and Child Protective Services background search with acceptable results. Following a conditional offer of employment, must pass a post offer physical examination. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description. Must be comfortable working in the woods after dark. Must be willing to work a flexible schedule mostly nights, weekends and some holidays.
Supervisory Responsibilities:
Benefits are available to full-time positions only.
Compensation and Hours
Salary Range: $14.00 (minimum) Benefits Provided: Not Available Other Benefits: Not Available Type of Job: Regular
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