Market Leader - Pensacola
Whataburger Restaurants LLC Callaway, VA (Onsite) Full-Time
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The Director of Operations is responsible for leading and directing a Whataburger Restaurants Operations Zone toward achieving the overall strategic objectives of the Company and his/her specific Zone. The Director of Operations also is responsible for developing the people in his/her Zone. Develops people to protect and maintain the Companys core values across the Whataburger System. Duties: Demonstrate and ensure operational excellence through the training, coaching, disciplining, and encouragement of Area Managers/Supervisors and/or Senior Area Managers/Supervisors. Contributes to the planning and participates fully in business meetings as required. Effectively evaluates the conflict resolution skills of Area Managers/Supervisors and influences courage in communication Partner with Human Resources in any investigations that arise in the Area and work with HR to finalize and make decisions on any action to be taken. Supervises at least two or more full-time assigned Area Managers/Supervisors and/or Senior Area Managers/Supervisors and makes decisions, with Human Resources (HR) consultation, concerning the hiring, promoting, disciplining, and discharging of Area Managers/Supervisors and/or Senior Area Managers/Supervisors Serve as a resource for Manager candidates (with Human Resources support) and have final accountability for every Manager hire. Ensures that restaurants within Zones are compliant with all government inspections and expectations and that Whataburger standards are upheld Work with Senior Area Manager and Director of Operations on new restaurant site selections and new restaurant budget planning. Monitors sales/labors analysis at the Zone level and works with Area Managers/Supervisors and Senior Area Managers/Supervisors on any operational opportunities identified. Works with Area Managers/Supervisors and/or Senior Area Managers/Supervisors on a strategic approach for improving brand awareness within the Zone Assume additional responsibilities as assigned. To continue the path for career success at Whataburger, the Director of Operations will participate in a skills development program and will be required to achieve certifications associated with the position. Required: Experience: (Minimum experience the job requires.) Minimum 5 years experience leading others at various organizational levels, preferably at a regional or higher level. Previous experience in the restaurant industry. Multi-restaurant management experience in a quick-service or full-service chain restaurant organization. Knowledge: (Level of knowledge required to perform the job effectively.) Proficiency in restaurant operating, back of house, and point of sale systems. Strong general knowledge of the organization and its functions. Strong general knowledge of working practices, procedures, and techniques. Intermediate to advanced understanding of budgetary concepts and procedures. Advanced understanding of decision making process, logical sequence of activities, interdependencies between activities/tasks, deliverable prioritization, and timeline. Intermediate to advanced ability to delegate projects and get work done through others. Intermediate to advanced understanding of performance review process. Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation. Demonstrated advanced ability to communicate, influence, and negotiate decisions while motivating assigned staff. Demonstrated ability to implement strategic direction. Ability to prioritize and work on multiple projects simultaneously. Proficient understanding of the various job functions within the restaurant to effectively train staff and delegate certain tasks. Demonstrated ability to work in a team environment. Education: (Minimum formal education the job requires.) High school diploma/GED or equivalent work experience. Physical: (Minimum physical requirement to perform the job effectively.) Must be able to manually lift and move up to 50 lbs. on occasion. Must have the ability to stand and sit for extended periods of time. Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push occasionally. Ability to read (orders on tickets, menu board, receipts, etc.). Contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items, on occasion. Frequent washing of hands. Ability to use computers, telephones, and office equipment. Other: Exempt Family Members are expected to work the necessary time to satisfactorily fulfill job responsibilities. Must be able to report to work timely and as required by operational/business needs. Must be able to work a full-time schedule with a minimum of 40 hours per work week. Must be able to support restaurants that are open 24 hours a day, 7 days a week. Must be able to travel, both locally and long distances (including air travel and overnight travel), to worksites, meeting sites, and other locations. Driving is an essential job responsibility. Possession of a current and valid drivers license required, liability insurance, acceptable driving record, and a satisfactory background check required. Working conditions exist to satisfactorily fulfill job responsibilities. Preferred: Experience: Previous experience in a restaurant leadership position. Multi-restaurant management experience in a quick-service or full-service chain restaurant organization. Knowledge: Proficiency in MS Office Word, Excel, Outlook and PowerPoint. Education: Bachelors Degree Professional Certification: Food Safety Certification (may vary based on city, county, and state requirements) Food Handlers Certification
Recommended Skills
• Audio Equipments
• Business Requirements
• Chain Restaurants
• Communication
• Conflict Resolution
• Consulting
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