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Guest Service Specialist

Blue Water Hospitality Group, LLC

Location: Floyd, Virginia
Type: Full-Time, Non-Remote
Posted on: April 21, 2023
This job is no longer available from the source.
Guest Service Specialist
Blue Water Hospitality Group, LLC Floyd, VA (Onsite) Full-Time
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Job Details
Blue Water is privately held and family-owned by father and son Jack and Todd Burbage.Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated marketing, revenue management, and operations approach has quickly established itself as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve. INTRODUCTION TO ROLE Be the shining light that sets our guest's experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the entire process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!WHO WE ARE LOOKING FORMust be enthusiastic, upbeat, and energeticStrong attention to detailAbility to work a diverse work schedule, including weekends, holidays, and evenings.Must work well under pressure and in high-stress situationsMust be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machinesExcellent communication skillsWHAT YOU WILL WORK ONReasonable accommodations may enable individuals with disabilities to perform essential functions.Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions.Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in making arrangements to support their stay at the property.Follow the daily procedure for opening and closing of the guest service center, including ensuring a clean and orderly guest service center and environment.Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift.Ensures the property is clean, orderly, well-manicured, and guest-ready always.Performs other duties as assigned.Provides regular and reliable attendance.WHO YOU WILL WORK WITHThe Security Guard will report to the Maintenance Manager and General Manager. WHAT YOU BRING High school diploma or GED equivalent1-3 years of the front desk, reservations, or customer service-oriented rolePHYSICAL REQUIREMENTSWhile performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems. This position requires standing for long periods. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.
Recommended Skills
• Customer Service
• Fax
• Friendliness
• Hardworking And Dedicated
• Hospitality Industry
• Integrated Marketing Communications
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