Financial Counselor
Requisition ID 2023-292256
Department Business Office Patient Financial Services
Hours / Pay Period 80
Shift Day
Standard Hours 8:00AM-5:00PM
Facility / Process Level : Name St. Luke's Brazosport
Location TX-Lake Jackson
Overview
St. Luke’s Health–Brazosport Hospital is located on a beautiful 25-acre campus in Lake Jackson Texas. Offering state-of-the-art diagnostic and comprehensive treatment services our hospital is home to a 154-bed patient tower level III trauma center advanced cardiac care center and full-service multidisciplinary cancer center. Our team consists of over 100 board-certified physicians and nearly 600 highly skilled employees to meet our patients’ medical needs. South Brazoria County’s premier healthcare system St. Luke’s Health–Brazosport Hospital is dedicated to providing quality care with compassion for the communities we serve.
Responsibilities
1. Performs Exemplary collection Functions and financial assistance for self-pay, managed care/insurance accounts with large deductibles/co-pays/co-insurance, Medicare deductible and co-pays
2. Collect and/or negotiate point of service payments (co-pays, deductibles, self-pay amounts) or link to financial assistance programs
3. Clearly records and Maintains complete documentation of activities performed in account notes and other databases
4. Answers incoming calls and Provides resolution or Directs to the appropriate party of resolution/action
5. Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co-pay benefit designs based on established charge estimates for common procedures either in writing or verbally
6. Counsels patients regarding their third-party coverage, financial responsibility, and billing procedures
7. Review patient account summaries of unbilled charges, billing, payments, and collection activities
8. Obtain all forms required for patients potentially qualifying for financial assistance
9. Review and monitor accounts for inpatients and initiate proper action
10. Compose various correspondence related to reimbursement and billing procedures
11.  Screen and inform patients of various healthcare financial assistance programs
12.  Contact for external and internal customers requiring assistance with billing inquiries and answers all telephone inquires
13. Responsible for obtaining HINN, ABN, LTR letter
14. Assist with departmental coverage (registration) as needed
15. Other duties as assigned
Qualifications
Required:
-High school diploma
-Two (2) years experience
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