Job Description
STATEMENT OF JOB:
The Lead Server is responsible for courteously serving resident and guest meals, and for clean-up and resetting of dining room following meal service. The Lead Server is also responsible for supervising the daily assignments of the servers, ensuring proper training, as well as ensuring proper coverage to meet the business needs.
Responsibilities include but are not limited to:
Policies/Procedures/Administration
Maintain a good working knowledge of all dining room and kitchen responsibilities and procedures
Understands basic kitchen equipment operation (food processor, dishwasher, beverage machine, etc.)
Maintain a clean work area in the kitchen, serving area, and dining room
Understands proper table setting for each meal
Maintains schedule for the servers to include call outs and coverage for all assigned shifts.
Maintain daily assignments for the servers
Assists with the interviewing and hiring process of applicants for server positions
Conducts training for all new and current servers
Maintains the daily food orders
Required to post new menus daily/weekly
Oversees seating and timing of meals and dining experience
Oversees the process and set up for special events
Residents:
Assists residents when placing orders from the menu and the completion of take-out orders
Provide beverage service (water, iced tea, juices, milk and coffee/tea)
Refill salt/pepper/sugar bowls prior to and after each meal
Report any broken equipment or tableware to supervisor
Understands sit-down service and proper serving techniques
Has a basic understanding of food preparation (salads, desserts, etc.)
Knowledge of proper food storage and labeling techniques
Sweep, mop, and vacuum kitchen and dining room
Attends required in-services and staff meetings
Must be attentive to special needs of residents including: mobility deficits, memory impairment, etc.)
Assists with tray service
Follows confidentiality policies regarding release of resident and associate information
Interacts in a polite considerate manner to residents, guests, co-workers and supervisors
Resolves complaints
Completes all other duties assigned
Requirements:
Must have a High School Diploma or GED
Must secure and maintain Serv-Safe certification
Must be in clean designated uniform during working hours and maintain good personal hygiene
Must be able to read and follow simple instructions
Must possess ability to perform simple, repetitive tasks
Must be able to learn quickly and apply learned principles
Must be able to communicate effectively and work under close supervision
Must be able to bend, reach, grasp, push and pull objects
Must be able to stand and walk for sustained periods up to three (3) hours at a time
Must be able to lift 50 lbs on a regular basis and carry heavy objects for 20 feet
Must be organized and willing to work well with other associates.
Must be willing to work a flexible schedule that includes evenings, weekends, and holidays