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Guest Service Representative

HAMPTON INN AND SUITES-ROANOKE DOWNTOWN

Location: Roanoke, VA, 24020
Type: Permanent, Non-Remote
Posted on: March 18, 2023
This job is no longer available from the source.
Job Description
SCOPE OF THIS POSITION
• A guest service representative is responsible for attending to the needs of guests, especially during check-in and check-out.
• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening and responding to guests’ requests or complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
ADDITIONAL
• Must be a citizen of this country or possess a valid work permit.
• We provide equal opportunity without regard to race, color, national
origin, religion, sex, age, marital status, disability, or any other protected
status.
• Our company is an equal opportunity employer
Compensation and Hours
Salary Range: $13.00 - $14.00 Hour Benefits Provided: Not Available Other Benefits: Not Available Type of Job: Regular
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