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Sales Operations Process Analyst

Carrier

Location: CAG01: CTD-Athens, GA 700 Olympic Drive, Athens, GA, 30601 USA
Type: Full-Time, Non-Remote
Posted on: March 17, 2023
This job is no longer available from the source.
Job Type: Full time
Date Posted: 2023-02-22Country: United States of AmericaLocation: CAG01: CTD-Athens, GA 700 Olympic Drive, Athens, GA, 30601 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.For more than 40 years, Carrier Transicold has been an industry leader, providing customers around the world with the most advanced, energy-efficient and environmentally sound container refrigeration systems and generator sets, direct-drive, and diesel truck units and trailer refrigeration systems and world-class aftermarket support.We are searching for a Sales Operations Process Analyst to join our team in Athens, GA!The Sales Operations Process Analyst position will be a key role in improving and scaling our sales operations to help effectively serve our internal and external customer base. This position will be a key contributor to the implementation and enhancement of analytics and reporting process that drive the SIOP function. You will also assist with ongoing development of tools and systems that are essential for our sales process, including future CRM systems. This position will support sales forecasting, analytics, reporting, operations, processes, and systems.You will work closely with our Director of Sales and primarily work with the Sales and Operations teams. This role will partner with the marketing, finance, product management, and operations teams as required. Over time, the Sales Operations Process Anal will have the ability to work with the Marketing Manager on product promotions and be a part of the customer VIP visits to the facility.Key ResponsibilitiesBoost sales productivity by refining customer segmentation, simplifying the sales process, and identifying improvement opportunities within current sales processesTrack and analyze critical metrics for growth, win/loss rates, upsells, renewals, quota attainment, and identify individual performance areasLead sales and customer reports, coordinate cross-functional activities across departments to assist sales processesDevelop and present quarterly progress reports to stakeholders with measurable sales goalsPartner with sales and marketing teams to assemble customer lists, define lead qualification process, and analyze campaign performanceForm positive relationships and maintain regular contact with Region Directors, Executive Account Managers, and Sales LeadersCollaborate with Finance, Operations, Customer Service, and Sales to develop sales programs and perform the necessary analysis and tasks associated with developing effective business reporting solutionsAssist with onboarding and systems training any new team members in the Sales organizationDevelop sales-related resource documents, including training manuals, procedures, and policiesRequired QualificationsBachelor’s degree7+ years of experience in a sales, operations, or engineering role7+ years of data analytics capabilities with excel (pivot tables, vlookup)Valid Driver’s LicensePreferred Qualifications Strong understanding of high-level strategic direction and sales goals.Database experience such as Domo, SalesForce, Tableau or similar programsExcellent multi-tasking, prioritizing and meeting deadlines skillsetAbility to transform complex issues/data into an executive summary and present to audiences of varying sizes and fieldsAbility to lead cross-functional teams in pursuit of process improvement and issue resolutionExcellent communication skills both written and verbalRSRCAR#Li-HybridCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link to read the Job Applicant's Privacy NoticeCOVID-19 vaccines are required for all newly hired Carrier U.S. Salaried employees, except as prohibited by law. Candidates residing in or for positions located in any of the following jurisdictions are not subject to this requirement: Alabama, Arkansas, Florida, Kansas, Indiana, Iowa, Mississippi, Montana, Nebraska, North Dakota, Tennessee, Texas, Utah, and West Virginia. If you have questions about applicability of this requirement to you, please contact Global People Services at: +1-833-819-1257