Customer Service Specialist
Athens , GA
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Job Description
Posting Details
Posting Details
Posting Number
S10106P
Working Title
Customer Service Specialist
Department
Auxiliary Parking Admin
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department College/Unit/Department website
tps.uga.edu
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
This position offers a 40 hour work week.
Typical schedules are 8 AM - 5 PM, Monday-Friday. May include evenings and weekends.
Advertised Salary
$31,500 / yr - $ 37,074 / yr ; Commensurate with Experience
Posting Date
03/17/2023
Open until filled
Yes
Closing Date Proposed Starting Date
04/01/2023
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information
Classification Title
Office/Clerical Assistant
FLSA
Non-Exempt
FTE
1.00
Minimum Qualifications
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications Position Summary
This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction. Daily task will vary depending on customer demands, such as, appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting and base dispatch. Primary focus will be on the customer experiences with the purchasing of goods and services provided by Auxiliary Services.
Knowledge, Skills, Abilities and/or Competencies
• Possess in-depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems.
• Attention to detail, good written and oral communication skills, as well as interpersonal skills, to ensure exemplary customer service.
• Possess the ability to act calmly and take action in dynamic situations.
• Experience utilizing TouchNET, FLEX , Team Dynamix, and data analysis software such as QLIK .
Physical Demands
• Lift 25 pounds.
• Stand or sit for many hours.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
Yes
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.
Duties/Responsibilities
Duties/Responsibilities
Customer Service:
• Resolve customer issues and find solutions or alternatives in a timely manner.
• Work as frontline cashier.
• Assist Customer Relations customers with inquiries.
• Process Departmental order.
• Process Appeal results.
Percentage of time
50
Duties/Responsibilities
Administrative:
• Answer switchboard - 5 Lines.
• Answer and/or assign all tickets via Team Dynamix.
• Screen and distribute incoming correspondence.
• Prepare letters, reports and records as assigned.
Percentage of time
40
Duties/Responsibilities
Perform other duties as assigned:
• Participate in department and campus-wide activities associated with the duties and responsibilities of the position.
Percentage of time
10
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
High School or Equivalent
Required Experience
Open