Job Description
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Senior Business Execution Consultant within Card and Merchant Services.
In this role, you will:
Lead support functions for CMS Customer Service and contribute to large scale strategic initiatives
Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
Work independently to make recommendations for support function by providing support and leadership
Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
Collaborate and consult with team leaders in developing project plans, policies and procedures
Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Required Qualifications, US:
4+ years of Management consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Good analytical skills with high attention to detail and accuracy
Strong collaboration and partnering skills
Excellent verbal, written, and interpersonal communication skills
Ability to take initiative, identify opportunities and implement change
Ability to create and improve process through strategic thinking
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Knowledge and understanding of consumer products, policies, and procedures; within a call center environment
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Knowledge and understanding of project management and implementation
Job Expectations:
Ability to travel 10%
This position is not eligible for Visa Sponsorship
Relocation assistance is not available for this position
Hybrid work schedule with 3 days in office and 2 days remote
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.