Overall Purpose
The job of the Technology Support Specialist is done for the purpose/s of installing, troubleshooting, and maintaining computer hardware and peripheral equipment; diagnosing and repairing technology-related devices and equipment; providing technical support to site administrators; and resolving school site operational issues.
Direct Supervisor
Director - Technology
Essential Functions
• Assesses malfunctions of computer hardware, software applications, and/or electronic equipment for the purpose of identifying repair and replacement needs.
• Coordinates installation and/or repair work schedules with school and district office personnel for the purpose of minimizing disruption of services and/or inconvenience.
• Diagnosis equipment failures for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order.
• Maintains documents, files, and records (preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information, and/or providing an up-to-date reference and audit trail.
• Orders parts for the purpose of maintaining inventory and ensuring availability of items as needed.
• Prepares written materials (status reports, instructions, user guides, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Repairs computers, peripherals, and electronic equipment for the purpose of maintaining equipment in a safe and functional operating condition.
• Responds to a variety of inquiries (site staff, parents, students, etc.) for the purpose of providing information, guidance, and/or referral.
• Tutors school site staff on a variety of software applications and hardware operations for the purpose of providing ongoing support and maximizing the capabilities of assigned staff.
Marginal Functions
• Attends school site and departmental meetings for the purpose of providing and/or gathering information relating to job functions.
• Installs computer hardware, peripherals, and application software (adjusting, repairing, replacing parts, etc.) for the purpose of maintaining overall site operations.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
• Researches a variety of topics for the purpose of making recommendations regarding vendors to use for repairs and/or supplies.
Competencies
• Skills-based Competencies
Required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: utilizing diagnostic tools (hand tools, air compressor, cleaners, etc.); adhering to safety practices; and maintaining accurate records.
• Knowledge-based Competencies
Required to perform algebra and/or geometry; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: maintenance and repair of computers, printers, monitors, and interface devises; operation of computer and electronic test equipment and tools; principles of digital electronics; operation of electronic test equipment; basic electricity as it relates to computers and peripherals; record keeping; safety measures; and basic inventory procedures.
• Ability-based Competencies
Required to schedule activities and/or meetings; gather and/or collate data; and use job-related equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and operate equipment using a variety of standardized methods. Ability is also required to work with a wide diversity of individuals; work with similar types of data; and utilize a wide variety of types of job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data requires following prescribed guidelines; and problem solving with equipment is significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; establishing effective working relationships; displaying mechanical aptitude; communicating with technologically diverse groups; being attentive to detail; and working under time constraints.
Requirements
High school diploma or GED equivalent
Valid Georgia Driver's License
College degree in job related area preferred
CompTIA A+ certification preferred
Physical Requirements
The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity.
Generally the job requires 40% sitting, 30% walking, and 30% standing.
Continuing Education/Training
N/A
Clearances
Criminal Justice Fingerprint
Background Clearance
Fair Labor Standards Act
Non-Exempt Employment Type: ["OTHER"]