HRIS Product/Support Specialist
Moulton & Hardin, Inc.
Athens, GA 30605
$28 - $35 an hour - Full-time
Job details
Salary
$28 - $35 an hour
Job Type
Full-time
Full Job Description
The Support Specialist is expected to deliver high quality support to our clients, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time & Attendance, Human Resources and Payroll modules.
• The role will require the Application Support Specialist to assist customers with the use and usability of our HCM application
• Diagnose, troubleshoot and resolve issues while providing exceptional service
• Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets
• Develop and maintain an intermediate level of knowledge of platform products
• Document all interactions with accounts and create trail for others to follow
• Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities
• Timely, accurate, and complete responses to inquiries
• Ability to successfully work both independently and as a part of a team
Qualifications
• 1-3 years of experience using Time & Attendance, Payroll, Benefits and/or Human Resource applications or related industry experience required
• Strong demonstrated technical troubleshooting skills
• Exceptional organizational, time-management and planning skills with a strong attention to detail necessary
• Excellent written, oral communication, listening and telephone skills
• Strong computer skills with a proficiency in successfully learning new technologies quickly
We are looking to hire a candidate with qualities of passion, dedication and desire to advance – both as an individual, as well as our company. The opportunities are limitless!
Remote working may be taken into consideration based on geographic location.
This position directly reports to the Product/Support Manager.
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UKG Ready Partner (formerly Kronos Workforce Ready)
Hiring Insights Job activity • Posted 30+ days ago