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Customer Service Rep II

Medtronic

Location: Athens, GA 30601
Type: Non-Remote
Posted on: March 14, 2023
This job is no longer available from the source.
**Careers that Change Lives**
Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?
Medtronic employs more than 85,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.
**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
+ Provide day-to-day support in Medtronic's Order-To-Delivery processes through analytical and operational support.
+ Provide a professional level of support to the customers and Field Sales team.
+ Contribute to the company goals in the areas of customer satisfaction and KPIs.
+ Be responsible for issue resolution and reactive communication towards the customer/patient.
+ Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
**Must Haves**
+ Experience in an office environment
+ Computer literate
+ Good communication skills (telephone and email)
+ Ability to cope with stressful situations
+ Problem solving skills
+ Strong customer relationship buildings skills
+ Fluent in local language and English
**Nice to Haves**
+ SAP experience is strongly preferred
+ Experience within a Customer Care team is preferred
**We Offer**
We offer a competitive salary and benefits package to all our employees:
+ Flexible working environment
+ Annual Incentive Plan % depending on company results
+ Pensionscheme and group discount on healthcare insurance
+ Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
+ Employee Assistance Program and Recognize! (our global recognition program)
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are **engineering the extraordinary.**
**Your Answer**
Is this the position you were waiting for? Then please apply directly via the apply button!
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Categories
• Healthcare
• Customer Service
• Sales / Business Development
• Engineering