Customer Service Monitoring Agent
Job Locations US-GA-Athens
ID 2023-1369
Category Customer Service/Support
Type Full Time
Min USD $17.00/Hr.
Max USD $17.00/Hr.
Overview
Customer Service Monitoring Agent (On Site in Athens, GA)
New World, New Problems, New Solutions
BOS Security is a full-service security firm, specializing in Interactive Video Surveillance, Monitoring & Integration, as well as Virtual Interactive Concierge & Physical Guarding, Executive Protection and Consulting Services. Our security solutions and Suite of Managed Services leverage modern technologies and automation to significantly reduce crime, lower theft and reduce nuisance activities as well as improve overall operations for our customers.   BOS Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center.  We bring significant ROI to our clients with our Interactive Remote Security Protection/Guarding and Managed Services. We innovatively combine technology, people, and processes to actively secure, protect and improve the operations of your People, Property and Assets.
Do you have experience in customer service, security, law enforcement, military, loss prevention, or similar experience?
Perhaps you are a recent Criminal Justice Degree recipient?
If so, contact us for a Perfect Opportunity for:
• Recent College Graduates, Criminal Justice Majors, start your career with us.
• Security or Loss Prevention Professionals, leverage your experiences to enhance your career.
• Superior Customer Services Representatives, with experience resolving complex customer situations and issues; Expand your knowledge and reach, learn new industries, and add value to the customer experience.
• Former/Retired Law Enforcement or Military Personnel, use your knowledge and experience to move your career forward to the next level.
Overview:
BOS Security offers 24/7/365 security protection and monitoring/managed services to our clients and is seeking dependable, energetic people to join our team and provide exceptional services, as part of its fast-growing Managed Services/Monitoring division.  Our Command Center, located in Athens, GA, is a fast-paced environment where multi-tasking is the norm.  If you can multi-task, evaluate situations in real-time, remain calm under pressure, follow, and give direction, you belong on our team.
We offer competitive pay, medical and dental insurance, vacation and personal time, paid training, and flexible scheduling.
Responsibilities
Responsibilities:
Using a suite of technologies from our Command Center Provide interacting monitoring and incident response services to protect client location.  Preventing and intervening in real-time situations, stopping intrusion, theft, criminal activities, and other unauthorized activities.
Perform Scheduled Virtual Interactive Awareness and Security Patrols of Client sites.
Address issues and events as they arise using all appropriate technologies.
Follow Site Protocols, intervene and dispatch appropriate personnel as needed, including law enforcement staff.
Document appropriate events and create incident reports for our clients.
Qualifications
Skills and Experience:
Two- or Four-Year Degree and/or Work Experience
Superior Customer Service Experience and/or Security, Law Enforcement, Military, Loss Prevention, Criminal Justice,
Computer Proficiency and must be skilled in the use of MS Office
Excellent Written and Verbal Communications Skills
Attention to Detail
Ability to maintain the confidentiality of sensitive information
Ability to work a minimum of one weekend shift (sat or Sun) per week.
Ability to Multitask
A strong Professional Demeanor
Self-Starter capable of working individually and as a strong positive contributor to the team.
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