Job Description
The primary role of the Regional Director is to guide a team of Community Managers to success by closely monitoring all areas of property operations for a specified portfolio of assets. The Regional Director is responsible for the continuous improvement of each property and company image by attending to the needs of site staff, residents and parents. The Regional Manager should possess a polished, professional stature and lead each team by example.
Reports to: Regional Vice President of Operations
Direct Reports: Community Managers and Area Managers
Roles & Responsibilities
The duties listed below are an outline of the Regional Director’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.
Leasing & Marketing
* Oversee leasing and marketing efforts to maximize the occupancy of the community
* In conjunction with a Regional Leasing & Marketing Manager (corporate support), and the site management Leasing and Marketing Manager, and Community Manager, prepare marketing plans and develop new strategies and programs designed to meet the pre- leasing and occupancy goals for the individual properties, and the portfolio as a whole.
* Guide the team in establishing and monitoring rental rates and pre-leasing goals.
* Lead the team in developing resident retention programs in conjunction with the Community Managers and Resident Services Managers
* Represent the community and Landmark Properties in a professional manner
* Ensure staff members comply with corporate policies and government laws on Fair Housing
* Carefully monitor leasing progress and make timely recommendations for any corrective action needed
* Study the competitors in the market and be abreast of each one’s leasing progress, rates, specials, etc.
General Administration
* Make regular visits to each site to carefully examine the processes in place and conduct an audit of key performance indicators including completed lease files, vendor files, rent roll, aged delinquency and collection efforts, etc.
* Conduct routine physical inspections of community including exterior curb appeal, cleanliness and neatness of exterior and interior common area amenity spaces, the leasing tour route and model units, etc.
* Ensure confidentiality of client, resident, and company information
* Understand and adhere to the Landmark Properties policies and procedures
* Assist in corporate projects as requested
Financial Management
* Lead the Community Manager in the development of the annual budget and business plan for the property
* Monitor the monthly financial statements to find areas for improvement
* Monitor the Resident Services Manager’s progress in collecting 100% of all rent and charges and intervene when needed
* Provide documentation/receipts for all company purchases
Personnel
* Manage staff including hiring of quality personnel, ongoing training, and development
* Conduct disciplinary proceedings when necessary
* Prepare annual staff performance reviews
* Motivate staff members to take pride and ownership in their areas of responsibility
Customer Service
* Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
* Maintain active and effective communication with residents, parents, and university personnel
* Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
Facilities
* Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy
* Routinely monitor the status of work order completion, preventive maintenance, routine maintenance of curb appeal, and help identify opportunities for improved efficiencies in the facilities management for the property.
* Guide the Community Manager and Maintenance Supervisor in implementing a successful turn plan
* Conduct inspections of the facilities during regular site visits
* Ensure curb appeal standards for each site are maintained to Landmark expectations
Risk Control
* Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
* Identify and address safety and security risks
* Handle emergency situations in conjunction with the corporate team
Compensation and Hours
Salary Range: Not Available Benefits Provided: Not Available Other Benefits: Not Available
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