Job Type: Full time
Employment Type:Full timeShift:Day ShiftDescription:ESSENTIAL FUNCTIONSMaintains and demonstrates knowledge to successfully supervise each functional area of the hospital including but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment and financial counseling. Regularly monitors the patient tracking system, registration reports and financial clearance activities to ensure patients are registered within key performance standards Supervises colleagues to ensure excellent professional customer service is provided to patients, providers, coworkers, and the community. Monitor all financial clearance activity ensuring all accounts are verified at time of service and meet medical necessity requirements Monitor pricing estimates and provide staff education when needed. Ensures adequate controls are maintained over cash collections and that payments are properly handled in accordance with hospital policy. Efficiently coordinates investigation and appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by the registrars. Ensures that monies collected time of service are accurately recorded and promptly forwarded to the Cashier’s Office Coordinates work schedules of staff, including leave time, to ensure adequate departmental coverage. Adjusts daily schedule as required to perform urgent assignments, peaks in workload   that will maximize patient satisfaction and minimize delays.  Gathers statistics, completes reports and performs other duties as scheduled or requested by Manager. Review and approve colleagues time sheets and time off requests Assist with orientation of new personnel. Ensures training of new colleagues is completed. Educate and communicate new policies and procedures to registrars and identifies on-going continuing education needs of colleagues Serves as a recognized liaison and resource to our clinical units, physicians, and their offices and fosters good interdepartmental relations. Supervises staff including coaching, motivating, training, interviewing, hiring, and taking corrective actions based on performance management principals. Is well versed in downtime and disaster policies and procedures and ensures colleagues are prepared in respective policies and procedures. Provides operational guidance and support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required. Serves as a technical advisor and resource to team and leadership. Other duties as assignedOur Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.