We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation: $10 - $12 hourly
Responsibilities: • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
Qualifications: • Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
About Company
We have a great team. We all work well together and treat each other with respect. It is a great job for someone just starting out or has not worked in a few years. We encourage all the staff to do the very best that they can. We want to help them in any way that we can. Comfort Suites Owensboro believes in taking care of our family while they are here. If they do move on to bigger and better things, we will support them on their journey. We want all our employees to feel confident in what they are doing with us and as they move on through life. We treat each other as family.