Job Description
4175 Atlanta Hwy., Athens, GA 30606
Automotive Service Advisor / Writer
Competitive Pay Plan + Great Benefits!
Experience Preferred
Walk-in Applicants are Welcome!
Athens Dodge Chrysler Jeep Ram in Athens, GA is HIRING NOW for talented, energetic Service Advisors/Writers to advise customers on service options and costs when their vehicle needs repair. Ideal candidates will be ready to hit the ground running! If you have outstanding customer satisfaction skills, an outgoing personality, are self-motivated and extremely driven with prior experience – We want to hear from you! This is a great opportunity to earn what you deserve!
We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success.
We offer:
Competitive pay plan!
Medical, dental, and vision insurance
401(k) plan with matching
Supplemental insurance options
Employee discounts on products, services, and vehicle purchases
Employer paid time off
Employee referral program
Career advancement opportunities and promotions from within
Paid Training
Long-term and short-term disability
Company-paid life insurance for full-time employees (additional coverage available)
Charity and community outreach opportunities
Family-owned and operated
A solid history of employee tenure
Responsibilities – Service Advisor / Writer:
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles
Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Communicate additional repair and service needs to the customer based on vehicle inspection
Administer the manufacturer warranty for qualifying vehicle repairs
Confirm and offer resolution to customer concerns
Consult with customers on applicable service specials and keep customer informed on completion times and services expenses
Set, confirm, and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk-around, inspections, and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Follow departmental processes, including proper customer handling, tablet utilization, electronic MPIs, history and contact info validation, e-invoicing, RO reviews, status updates by text, email collection, and a superior active delivery process
Provide a completely satisfied customer experience
If you are committed to providing top-quality automotive service and would like to build a rewarding career as a member of the Athens DCJR Automotive team, contact us immediately!
Qualifications/Requirements – Service Advisor / Writer:
2 years of service advisor experience is preferred
General knowledge of vehicle mechanical operations is preferred
Reynolds and Reynolds experience a plus!
Good customer service and communication skills
Works well in a fast-paced environment
Professional appearance and a positive attitude
Good work ethic and computer skills
Valid driver's license and good driving record
Please upload your resume and complete the online assessment
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
About us:
Athens Dodge Chrysler Jeep Ram is the largest Chrysler Dodge Ram dealership in Georgia, serving Athens, Gainesville, Winder, Duluth and Atlanta area Chrysler, Dodge, Jeep, Ram and Wagoneer customers. Apply online today to join our team, using your skills to help us maintain our reputation for giving our customers an even better sales or service experience than is expected.
We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or any other protected status.
Compensation and Hours
Salary Range: Not Available Benefits Provided: Not Available Other Benefits: Not Available Type of Job: Regular
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