Job Type: Full time
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs:Health InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) with Employer MatchPaid Time OffTuition ReimbursementExclusive pricing and concierge sales support on new and used vehicles.JOB DETAILProactively monitors trends in vehicle maintenance for specific accounts and geographic marketsBuilds and analyzes both standard and ad-hoc reportsAnalyzes data and makes recommendations to customers and leadership to implement cost-saving initiativesCoordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctionsAs the technical expert, acts as a consultant to fleet managers and service technicians when complex solutions are neededReviews and issues non-standard purchase orders to ensure that the customer’s best interests are protectedSupport the technical resource center by assisting customers and vendors as neededPerform all other duties and special projects as assignedEducation and/or Training:High School Diploma or equivalent, a degree in Business Administration or relevant field preferredASE or other industry certification preferredProficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)Relevant Work Experience:5-10 years’ experience in the automotive or transportation industry, with advanced technical knowledgeUnderstanding of automotive repair industry processesKnowledge of Holman Fleet & Mobility’s programs preferredReviewing and improving processes, methods, and tools to increase efficiency, accuracy, and securityPlanning/Organizing/Managerial Knowledge: Demonstrates an understanding of Holman Fleet & Mobility business strategyStrong organization, analytical, critical thinking, and problem solving skillsProactive, organized approach to multitasking and prioritizationEffectively manages time and consistently meets deadlines with some guidance from managerAbility to recognize patterns and trends in large data setsDemonstrates accuracy, thoroughness and effectiveness in workDemonstrates attention to detail and commitment to doing quality workAdjusts quickly to new or changing assignments, processes and peopleDisplays professionalism and remains composed when faced with challengesLearns from experience; modifies behavior to be more effectiveRecognizes one’s own strengths and opportunities for growthSolves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard proceduresApplies expertise to improve efficiency and accomplish objectives within own area of responsibilityUnderstands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skillsDecisions are guided by policies and procedures; receives moderate guidance and oversight from managerCommunicating & Influencing Skills: Strong verbal and written communication skillsStrong research and presentation skillsStrong interpersonal and customer service skillsAbility to summarize and express information and ideas in a clear and organized mannerAbility to interact and work with employees at all levels in the organization including business units and executive managementAbility to explain complex concepts to non-specialistsResponds to non-standard requests; investigates with assistance from others as neededGathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customersTakes personal responsibility for customer satisfaction and loyaltyWorks independently or with others within own area or department to achieve team goalsIdentifies and removes barriers to effective teamworkOffers support to other team members; follows through on commitmentsApplies emotional intelligence in responses and reactionsDemonstrates consistency between words and actionsListens openly and carefully to others’ ideas and suggestions; respects opposing points of viewConsistently earns trust, loyalty and respect of othersHolman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.