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Description
ORGANIZATION WIDE COMPETENCIES
1. Customer Service Interactions: Organization expectation is employees will exhibit good customer techniques and positive interactions with all patients, visitors and co-workers.
• Customer Service Complaints : Regularly exhibits good customer techniques in daily interactions with patients, visitors, and co-workers.
• Telephone Etiquette: Exercises proper telephone etiquette: Introduces self, identifies department, greets caller courteously. Ensures caller is routed appropriately and asks if there is anything further they need prior to ending the call.
2 . Personal and Professional Responsibilities: Organization expectation is employees will complete all personal and professional responsibilities in a timely and efficient manner.
• Professional Certifications and Continuing Education: Completes all required continuing education programs and in-services with prescribed time frames. Ensures certifications are current and are not allowed to lapse.
• Professional Demeanor: Contributes in a positive manner to the professional environment of the organization. Participates and provides input to staff meetings.
• Attendance: Maintains attendance and tardiness per organization policy.
• Paylocity clocking: Clocks in and out or records hours worked correctly.
3. Organization Policy and Procedures: Adheres to the policies and procedures of the organization. (May only score Does Not Fulfill Expectations or Meets Expectations)
• Dress Code: Adheres to organization and/or department dress code.
• Policy Adherence: Refers and adheres to appropriate policies and procedures in daily job performance. Seeks interpretation as needed. Maintains on-going review of all new/revised policies.
• Administrative Decisions: Accepts and supports administrative decisions.
• Cost controls: Controls costs and expenses by efficient management of departmental resources, elimination of waste, inventory control, charging, billing, coding and resource utilization.
4. Ethics and Compliance: Employee’s conduct reflects the organization expectation of the highest levels of ethic and compliant conduct. (May only score Does Not Fulfill Expectations or Meets Expectations)
5. Safety: Uses proper precautions to prevent injury to self or others. Reports any safety issues immediately to management. (May only score Does Not Fulfill Expectations or Meets Expectations)
60%
POSITION RESPONSIBILITIES
• Answers incoming phone calls in a timely manner.
• Accurate schedules patient appointments with appropriate providers.
• Collects patient demographics and insurance information in an accurate manner.
• Distributes incoming administrative correspondence in a timely and accurate fashion.
• Scheduling referrals to appropriate outside providers timely;
• Responds to requests from various departments regarding insurance, scheduling, and paperwork.
Requirements
MINIMUM EDUCATION REQUIRED
• High school diploma
MINIMUM EXPERIENCE REQUIRED
• Customer service experience and office setting experience preferred
LICENSES / CERTIFICATIONS REQUIRED
• N/A
SUPERVISES
• N/A
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
• Basic computer/typing skills; experience with Microsoft Office; experience with multi-line phones; ability to multitask
PHYSICAL DEMANDS & WORKING CONDITIONS
• Physical/Mental Requirements
• Ability to sit/stand for long periods
• Ability to visually and audibly perform all essential functions for timely responsiveness.
• Must be able to read, write, speak and understand the English language.
• Ability to make occasional judgments and respond to disasters or emergencies, actual events, or drills.
• Must have analytical and problem-solving capabilities.
• Must be able to deal with a variety of personalities with whom the employee comes into contact, both pleasant and irate.