Essential Duties and Responsibilities:
· Provides the highest level of patient care through consultations, follow up appointments, and treatments.
· Promotes skin health and proper skin care to all patients.
· Drives sales, revenue growth and patient growth through appropriate patients treatment and retail recommendations and education.
· Prepares fully for all patient appointments.
· Follow all spa treatment, aesthetician, and spa front office protocols.
· Assists with provider cosmetic treatments, including coordinating and initiating pre- and post-treatment care.
· Identifies the need for and refers patients to providers for cosmetic injectable, cosmetic laser, and general dermatology services.
· Follows up with patients and maintains appropriate, professional patient relationships.
· Maintains current knowledge of all retail products.
· Remains knowledgeable of and able to perform all assigned spa treatments.
· Reviews patient medical history and maintains highest level of safety with all patients; refers to medical providers as needed.
· Grows patient base through meeting dermatology patients, creating cross referral relationships, attending required events, and working to obtain a high percent of repeat patients.
· Assists front office with scheduling process and tasks as needed.
· Ensures clear, consistent patient photographs are taken upon first visit and continued, as required, through treatment / home regimen process.
· Maintains accurate patient progress notes in eClinical Works using proper English grammar, spelling, and syntax.
· Reports any adverse patient reactions to supervising physician and appropriate supervisors.
· Assists with promotions and patient events, as required.
· Promotes monthly promotions and events, if applicable to patients.
· Maintains an organized, clean, and clutter free environment.
· Follows sanitation and sterilization protocols for all instruments and tools.
· Meets and works to exceed set goals.
· Maintains strict confidentiality.
· Completes other duties as assigned.
Skills and Qualifications:
· Superior skin care and product knowledge.
· Comfortable performing cosmetic makeup applications.
· Excellent sales and closing skills, with ability to approach patients in an educational manner.
· Excellent English oral and written communication skills.
· Teamwork and positive, patient focused attitude.
· Highly motivated and energetic with a naturally friendly and professional attitude.
· Demonstrated ability to multi-task, detail oriented, and organized.
· Ability to effectively communicate with patients, staff, and providers.
· Outstanding interpersonal skills and works well with patients using tact and diplomacy.
· Takes direction well and able to implement given direction.
· Must have a valid driver’s license and clean driving record.
· Ability to work independently or within a group setting.
· Proficiency in the operation of a computer keyboard (30 WPM minimum) and ability to work effectively with Microsoft Office Products.
Education and/or Experience Requirements:
· Successful completion of an Aesthetics or Skin Care program; preferred 600+ hour program with successful completion of written and practical state board examinations.
· Associates degree in Business, Communication, or a health related field is preferred.
· Previous experience in a medical aesthetics environment is helpful.
· Licensed in appropriate state(s) or meets requirements to obtain applicable license in the state(s) in which employee will be working.
· Proficiency in aesthetician treatments including facials, microdermabrasion, chemical peels, extractions and waxing; additional knowledge and practical skills in dermaplaning, radio frequency, and body sculpting procedures are helpful, but not required.
· Knowledge of the following skin care lines and procedures are helpful, but not required: Obagi, SkinMedica, EltaMD, CeraVe, Blue Lizard, Clarisonic, GloMinerals, GloTherapeutics, Latisse, Restylane, Perlane, Juvederm Ultra, Juvederm Ultra Plus, Juvederm Voluma, Sculptra, Radiesse, Belotero, Botox, and Dysport.
· Completion of state required continuing education to maintain license.
Job Type: Full-time
Benefits:
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
Work Location: One location