Automotive Service Consultant
Athens , GA
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Job Description
Posting Details
Posting Details
Posting Number
S10029P
Working Title
Automotive Service Consultant
Department
FMD-Svcs-Automotive Center
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
The UGA Facilities Management Division is the largest of 7 divisions reporting to the Vice President for Finance and Administration. The exceptional staff of over 800 personnel manage, operate and maintain campus landscapes, buildings and infrastructure to promote the long-term sustainability of the University of Georgia.
College/Unit/Department website
fmd.uga.edu
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
• Work Schedule M-F; 8:00-4:30
• No on-call rotation
• Not an essential worker
Advertised Salary
$40,000
Posting Date
03/03/2023
Open until filled
Yes
Closing Date Proposed Starting Date
04/03/2023
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information
Classification Title
Service/Maintenance Worker
FLSA
Non-Exempt
FTE
1.00
Minimum Qualifications
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications Position Summary
The Automotive Service Consultant functions as the primary interface between automotive center customers and automotive technicians. The service consultant actively listens to the customer's description of concern(s), asks open ended questions related to what, when and how concerns occur in order to convey information to automotive technicians in support of the diagnosis and repair process. The Automotive Service Consultant helps manage customer expectations.
Knowledge, Skills, Abilities and/or Competencies
• General knowledge of automotive repair and associated processes such as repair order workflow, technician workload, estimating and scheduling are essential for success.
• Strong interpersonal skills, and the ability to communicate effectively with customers and technicians are likewise essential.
• Knowledge of the automotive repair process.
• Ability to serve as a liaison between automotive technicians and customers.
Physical Demands
• Lift up to forty pounds safely.
• Able to stand at a work station for extended periods of time.
• Able to tolerate outdoor working conditions.
• Driving as needed to perform job duties.
Is driving a responsibility of this position?
Yes
Is this a Position of Trust?
No
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
No
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.
Duties/Responsibilities
Duties/Responsibilities
• Work with customer to describe vehicle concern(s).
Percentage of time
10
Duties/Responsibilities
• Coordinates with other members of the automotive center team to enhance customer experience.
Percentage of time
25
Duties/Responsibilities
• Assigns repair orders to technicians or sublet service providers.
Percentage of time
20
Duties/Responsibilities
• Perform minor repair/replacement in the service drive.
Percentage of time
20
Duties/Responsibilities
• Provides cost estimates to customers.
Percentage of time
15
Duties/Responsibilities
• Schedules service appointments.
Percentage of time
10
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
High School or Equivalent
Required Experience
Open