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Selling Customer Care Representative

Wisler Plumbing and Air

Location: Rocky Mount, Virginia
Type: Full-Time, Non-Remote
Posted on: February 28, 2023
Position Overview
The selling Customer Care Representative (CCR) is responsible for ensuring each customer's experience begins in a positive and supportive manner and establishes the foundation for a successful customer experience. The selling CCR is expected to perform effectively in an environment where priorities can change, learning on the job is never-ending and task completion is constantly interrupted. The CCR is responsible for staying aware of Wisler's offerings and how best to interact with each caller to ensure the customer's needs are met.
The selling CCR, is required to sell products (Water heaters) or services that represents our brands. You will manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is authorized.
Duties will include:
• Drive water heater sales calls in a manner that produces a high close rate and customer satisfaction while meeting or exceeding Wisler profitability expectations.
• Take and manage all types of calls from prospective customers and clients in a manner that results in a booking and customer satisfaction.
• Effectively maintain a full call schedule board of appointments for sales, service, water treatment and HVAC.
• Proactively record and maintain call records, document customer communications and provide follow-through tasks in a manner that ensures operational success and customer satisfaction.
A detailed list of duties will be explained if an in-person interview is achieved.
$ per BASE + COMMISSION Employment Type: Full-Time