Product Support Technician
Munters Corporation
73 reviews
Athens, GA
$75,000 - $80,000 a year - Full-time
Munters Corporation
73 reviews
Read what people are saying about working here.
Responded to 51-74% of applications in the past 30 days, typically within 5 days.
Job details
Salary
$75,000 - $80,000 a year
Job Type
Full-time
Qualifications
• Work authorization (Required)
• Bachelor's (Preferred)
• Communication and IoT connection: 3 years (Preferred)
• Poultry and Swine Industry: 3 years (Preferred)
• Software troubleshooting: 3 years (Preferred)
• Time management: 3 years (Preferred)
• Mechanical knowledge: 3 years (Preferred)
• Agriculture: 3 years (Preferred)
• Field service: 3 years (Preferred)
• Technical support: 3 years (Preferred)
• Data collection: 3 years (Preferred)
• Maintenance: 3 years (Preferred)
Benefits
Pulled from the full job description
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance
Full Job Description Munters is a global leader in energy efficient and sustainable air treatment solutions. Our products and service are crucial to the success of other companies in various industries, from manufacturing and pharmaceutical to food and agriculture.
Job Description:
Precision Farming focuses on the marriage of software and hardware to create data availability for the customer to establish more efficient business practices. The business uses IoT, and the field is constantly growing in the agriculture industry (Poultry and Swine). We’re looking for a highly skilled Product Support Technician to help contribute to Precision Farming’s growth. The ideal candidate will provide technical product application support to customers, dealers, and regional manufacturer representatives. They will support customers around the US with a focus in the Southeast. They will be expected to prepare and present progress updates as well as visit reports to appropriate management channels.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Educate customers, dealers and regional representatives on features, advantages and benefits of our products by providing training and technical support for the Precision Farming product line
· Provide in-field technical service support to include, but not limited to, installation, operation and troubleshooting of products and prototype installations
· Provide selection, setup and troubleshooting help for the product line
· Assist in the development of Installation and Product Operation manuals
· Provide help to R&D for new product testing
· Ensure the quality of the products and proper warranty claims by itemizing in detail the failure mode and suggest improvements to products
· Completes, maintains, and processes paperwork and records relating to customer visits, warranty issues and related expenses
· Helps manage connections of IoT devices to the cloud and farm networks to ensure smooth data collection
KNOWLEDGE, SKILLS, ABILITIES:
• Ability to travel approximately 75-80% (mostly within 1.5-2 hours from residence).
• Understanding of Poultry/Swine industry (preferred).
• Reliable technical and IoT knowledge.
• Mechanical aptitude: ability to operate hand and power tools and test instrumentation.
• Ability to assemble, troubleshoot and repair mechanical equipment.
• Commitment to excellence and high standards.
• Strong organizational skills.
• Ability to work with others as a team and independently.
• Ability to build customer relationships easily and have strong customer service skills.
• Analytical ability and exceptional problem-solving skills.
• Ability to manage time efficiently and effectively.
• Strong listening and communication (written and verbal) skills.
• Ability to learn quickly and use resources effectively.
• Present a positive image of the company to customers and the general public by adhering to company policy, behaving in a highly professional and ethical manner and presenting a personal appearance that is professional and appropriate for changing work environments.
QUALIFICATIONS:
· Bachelor’s degree in technical/agricultural fields, IT, or related field
· 3+ years of experience in the communication/IoT connection field
· Certified wireless network administrator (not required)
PHYSICAL REQUIREMENTS:
· Lift and carry up to and above 75 pounds repetitively
· Use ladders or elevated platforms
· Utilize fine motor coordination, clear speech, and good visual acuity
· Travel by car and by airline
· Stoop, kneel, crouch, or crawl and may have to work with arms raised above head and standing on ladders or elevated platform
· Sometimes required to sit for extended periods of time.
Benefits:
· Medical, dental and vision
· 401K
· PTO
· Referral bonuses
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All offers are contingent on a pre-employment drug test and background check.
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance
Experience level:
• 3 years
Schedule:
• Day shift
• Monday to Friday
Application Question(s):
• Have you worked as a Field tech within the farming industry?
• Are you able to lift 75lbs, stoop, kneel, crouch, crawl, lift hands above head, standing on ladders or elevated platforms?
Education:
• Bachelor's (Preferred)
Experience:
• Communication and IoT connection: 3 years (Preferred)
• Poultry and Swine Industry: 3 years (Preferred)
• Software troubleshooting: 3 years (Preferred)
• Time management: 3 years (Preferred)
• Mechanical knowledge: 3 years (Preferred)
• Agriculture: 3 years (Preferred)
• Field service: 3 years (Preferred)
• Technical support: 3 years (Preferred)
• Data collection: 3 years (Preferred)
• Maintenance: 3 years (Preferred)
Willingness to travel:
• 75% (Required)
Work Location: On the road
• Health insurance
Hiring Insights Application response rate: 69%
Hiring 2 candidates for this role
Urgently hiring
Job activity • Posted 1 day ago