Submission for the position: Associate, Collections and Accounts Receivable - (Job Number: 230614)
https://tas-boehringer.taleo.net/careersection/jobdetail.ftl?job=230614&lang=en
Associate, Collections and Accounts Receivable
Description:
The basic purpose of this role is to maximize sales and minimize credit risk of the AR asset. The Collections and Accounts Receivable Associate is responsible for the AR performance of specified portfolio of business.  Applicant will provide dedicated service to DVM customer base.  Duties will include managing invoice collection, deduction management, refunds, unapplied cash, misapplications, statements, dunning, and reconciliations.  The incumbent will work closely with other departments to ensure excellent customer relations along with meeting our DSO objectives. This role is responsible for a variety of monthly and ad-hoc reporting to support this customer base.  Other duties include review of pending orders, credit limits, and reviewing customer account changes.  This role will protect the financial assets and interests of operating unit ensuring compliance with policies and regulations while providing best-in-class service and quality, maintain phone service levels, participate on projects, analysis, and facilitating collaboration between teams. This role will also interact daily with customer base and actively support the Sales function.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
Duties & Responsibilities:
• Independently manages a diverse portfolio of accounts.
• Collects open invoices, invalid deductions & balances with currency/aged priority, discrepancies, credits, and varied other customer/account related issues through productive & effective communications with internal and external customers.
• Performs analysis as needed to ensure we protect the financial AR assets to the best of our ability striving for continuous process improvements.
• Maintains incoming and outbound phone service levels.
• Continually reviews open items (credit and debits) on customer accounts to keep accounts “clean”; perform off-sets; reports on outstanding items to ensure disposition.
• Works closely with AR to ensure proper application of payments to reduce number of open items.
• Follows escalation process for outstanding receivables through telephone, dunning, written communications, and Customer Portals.
• Works closely with the Management, Deduction Team, and Sales/Trade regarding currency or delinquency and possible credit suspension.
• Provides statements, documentation, and custom reports as requested.
• Reviews and releases credit holds and approve new credit limits based on Grant of Authority.
• Understands and is able to provide financial analysis, credit risk services and support as needed.
• Provides knowledge and expertise as business partners within Order to Cash, and to all other departments within the BI umbrella for which services are provided to ensure proper support of the function.
• Develops and maintains excellent working relationships with both internal and with external customers.
• Manages Credit Card Autopay Customers.
• Sets up new auto charge customers and handles the updates to the customer credit card on account.
• Monitors Cash email box for updates and remittance details.
• Handles calls and process requests for credit card payments in house and on-line.
• Manages reoccurring credit card payments on a daily and monthly basis.
• Ensures other account questions are transferred to the appropriate person for handling.
• Provides customer service excellence.
• Manages ACH Autopay Customers and payment plans - Set up new accounts on ACH auto pay.
• Handles incoming calls regarding bank maintenance and on-line ACH payments.
• Calls customers daily regarding charges over $3k before processing.
• Monitors fax and emails for one-time debits.
• Helps collections by processing daily payment plans and works with collections to get pending orders released.
Requirements:
• High school diploma required.
• 3 years’ experience required in receivables management with a high school diploma.
• Bachelor's degree preferred in the areas of Business, Accounting or Finance
• No experience required with a Bachelors' degree.
• Strong cross functional collaboration skills, analytical skills, strategic understanding, result orientation, strong process design and implementation skills.
• Strong communication skills with Customers and Business Partners on all levels.
• Must embrace the characteristics of AAI (Accountability, Agility, and Intrapreneurship) in everything they do to drive effectiveness and customer value.
• Demonstrates high degree of accuracy, financial acumen, attention to detail and ability to meet deadlines.
• Demonstrates ability to work in a team environment.
• Ability to make good sound and ethical financial decisions according to the guidelines of our policies and procedures.
• Excellent customer service skills.
• Results driven mindset.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and Oracle/SAP.
• Must have strong financial skills in Receivables management & credit risk.
• Demonstrate excellent customer orientation and service skills.
• Must be able to facilitate and negotiate with internal/external customers.
• Must maintain diverse and complex portfolios to meet corporate targets for Days Sales Outstanding.
• Requires a full, broad, and in-depth understanding of the ERP system and the integrated business activities.
• Completes work assignments with little or no supervision.
• Understands business needs, identified solutions to non-standard requests.
• Ability to prioritize tasks on a routine basis and escalate as needed to the correct internal/external customers.
• Must be able to interact with internal/external Customers, Trade and Sales groups as well as consistent collaboration with Business Partners and all other functions within Finance is critical to successful completion of day-to-day tasks.
• Must comply with Audit & IT requirements.
Eligibility Requirements:
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.
Who We Are:
At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family-owned company, we focus on long term performance. We are powered by 50.000 employees globally who nurture a diverse, collaborative, and inclusive culture. Learning and development for all employees is key because your growth is our growth.
Want to learn more?  Visit boehringer-ingelheim.com and join us in our effort to make more health.
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, and communities. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
Accounting/Finance
Americas-US-GA-Athens
US-BI Pharma/BI USA
Schedule: Full-time Location(s): Americas-US-GA-Athens