Guest Relations Representative II Non-Clinical Support Hours: 6p-6a Nights - Part-time Paygrade/Wages/Salary Info: 71H -
Job Summary Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Works collaboratively with the care team. Performs administrative duties in support of assigned area. # Job Responsibilities Manages lobby and relevant security system by making patient badges for safety of patients and facilitating visitor flow in and out of the department. Receives, screens, routes, and/or responds to all inquiries. Greets all guests and provides proper directions or instructions based on needs and creates positive patient experience by focusing on what matters most to the patient and visitor/s. Proactively meets patient needs and assures a safe environment while promoting a Culture of Safety by mindfully integrating Error Prevention tools into daily routines. Contributes to the assessment of patients by collecting data for review by a nurse. Assists nursing staff to perform basic duties and works with physicians to obtain patient records such as height and weight. Could perform basic specimen collection. May monitor tube system and handle medication in accordance with medication safe handling practice. Serves as a central information resource to physicians, guests and patients. Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement. Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action. May maintain centrally accessible resource materials (phone books, quick reference materials and supplies. Maintains a clean and organized work area. May enters work orders and assists with ordering supplies. Updates diet orders and verifies tray deliveries meet diet requirements and may maintain nourishment stations, waiting rooms, and consultation rooms. Performs administrative or clerical duties as assigned including filing, reception, and data entry as needed, and patient registration. Audits for improvement initiatives as requested. Assists department leader with ensuring consistency of processes throughout all working areas. Qualifications High school diploma, General Equivalency Diploma (GED) or higher required upon hire No experience required No licensure/certification/registration required Skills and Attributes Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.