JobsEQ by Chmura Logo

Tech Support Specialist

Tailored Management

Location: Tampa, Florida
Type: Temporary (unspecified), Remote
Posted on: December 6, 2022
This job is no longer available from the source.
Job Description
Exciting opportunity to join the tech support team providing support to the Firm's Financial Advisors and assistants. This benefits our branches so they can continue to utilize our systems and technology enhancements. As a technical support specialist, you'll play an important role in providing excellent service to our internal clients, the branches.
Job Title: Technical Support Specialist
Location: Remote - will support the Eastern Time Zone
Start Date: October 17, 2022
Shifts: Hours of operation atre 8am-7pm ET, 3 shifts within those hours to cover (8-5, 9-6, 10-7)
Training: 5 weeks, hours most likely will differ from shift hours (probably 8-5 or 9-6)
We're looking for a Tech Support Customer Service Representative to:
• Answer inbound calls from our internal clients at the branches
• educate clients on account services and capabilities
• have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
• Have strong organizational skills, attention to detail, and excellent follow-up skills
• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Your expertise:
• Detail oriented (nothing gets past you)
• Proficient in Microsoft Office Suite
• 4 year degree in related field or a minimum of 2 years experience
• Citrix, Good for enterprise, or Active Directory is a plus
• Windows 7 navigation skills
• Basic understanding of computer networking
• Monitor, speaker, mice and keyboard troubleshooting, etc.
• Know how to use remote access tools to assist clients
• Outlook and Microsoft office troubleshooting skills
Position Type: Contract
PayRate: 0-17.5 $/hour