IT Support Specialist
Ferrum College
69 reviews
Ferrum, VA 24088
Full-time
Ferrum College
69 reviews
Read what people are saying about working here.
Job details
Job Type
Full-time
Benefits
Pulled from the full job description
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Indeed's salary guide • Not provided by employer
• $39.8K - $50.3K a year is Indeed's estimated salary for this role in Ferrum, VA.
Full Job Description Ferrum College is currently seeking an IT Support Specialist to provide technical services for the campus community. This individual will assist with the oversight of the Ferrum College Help Desk and the student employees that work there to ensure professional collection, recording, and resolution where applicable of technology issues affecting students, faculty, and staff at Ferrum College.
Essential Functions
- Provides oversight of the Ferrum College Help Desk including but not limited to hiring, training, supervising, and Help Desk personnel.
-Has an active role in student onboarding through the use of training material, educational sessions, and participation in student onboarding events (ex: PAWS, student move in days, etc.)
-Analyzes performance metrics to provide constant improvement by using ticket data as well as Help Desk telephone statistics.
-Coordinates and provides support for campus-provided peripherals and contracted services.
-Assist with inventory management, annual department budgeting, and provides written/oral reports as requested.
Preferred Qualifications
- Bachelor’s degree in an area of Information Technology
-A+ or other relevant certifications
-2-5 years of experience with supporting computer hardware, software, and AV equipment
-Prior experience
-IT supervisory experience
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ferrum we are dedicated to building a diverse, inclusive, and authentic work place, so if you are excited about this roll but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this role or other roles on campus.
This institution is an equal opportunity provider and employer.
Job Type: Full-time
Benefits:
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
Schedule:
• 8 hour shift
Work Location: One location
Hiring Insights Hiring 1 candidate for this role
Job activity Posted 1 day ago