Administrative & Strategic Support Job Description
a * bridge: Aging Life Care™ Management is a client-focused, results motivated, holistic care management agency based in Athens, Georgia. We cover Athens, Georgia and the surrounding areas.
Job Title: Part Time, Administrative & Strategic Support Specialist
(starting at 10-12hours per week with the potential to grow to 20hours per week)
Reports to: Company Owner
Company Culture Statement:
We are a team of compassionate and empathetic self-starters, creating human dignity through the aging process. We value humor, flexibility, honesty, authenticity, and continuous learning. It is important to us to meet people where they are and respect their autonomy.
Trust is inherent in our work.
We hire people who are interested in the substance, quality, and outcomes of their work. We are not limited by insurance and can work with clients as long as they choose.
Join us if you like the small business model with a hybrid work environment, and you are looking for more autonomy along with something different from the traditional 9 to 5.
Objective:
The Administrative & Strategic Support Professional will work with the owner and the team to build and enhance current business operations, marketing support and general team and client support.
The employee is someone who wishes to grow with our team, is flexible, team player, inquisitive, self-starter and comfortable working independently. Must love supporting elderly, persons with other abilities, their family and care providers.
Summary of Responsibilities:
Goal: To offload some of the owner’s and general team tasks
• Employee should be proactive, dependable, competent and can manage their time effectively and independently during their scheduled work hours.
• Employee can best reach the owner and team via email, or Microsoft Teams meetings or through the RingCentral app.
• Tasks will be assigned as they are needed via email communications with some tasks ongoing and repetitive.
• The employee will need to self-identify what is urgent and prioritize their daily tasks around most important to least important.
• 90% remote work, 10% in person, team and client support
Administrative/Office Tasks:
· Transcription support for needs assessments and client records in HIPAA compliant software (guide provided)
· Updating and maintaining the Resource Library via excel worksheets.
· Ongoing business development tasks i.e. process flows, operating procedures administrative handbook
· Updating files, auditing client charts, Constant Contact lists, Ring Central faxes, IHealthHome software as needed
· Ring Central intake calls and faxing
· Special projects, research and presentations in collaboration with company owner
· Assisting with new employee paperwork, onboarding support and training as determined
Client relations Tasks:
· Maintaining Adobe Forms- sending forms for signature as determined
· New client set up and general support for care managers
· Managing client/guarantor’s birthday, condolences, thinking of you & Thank you cards-
· Maintaining client birthdays- adding to team calendar (Process Flow in place)
· Assistance with new client intakes, calls and paperwork
· Schedule free 15-minutes consultations as needed via Calendy app
Marketing Tasks:
· Social media posts weekly i.e. Facebook- schedule admin tasks on calendar, process flow provided)
· Assist owner in developing marketing plan metrics, tracking referrals and conversion rates, strategic planning
Tools used:
Microsoft Teams/OneDrive/Power Point
Azure remote desktop
iHealth Home HIPAA compliant software
Ring Central
Calendy
Constant Contact
Communication Skills & Reasoning Ability:
Strong written and English oral skills, thorough documentation skills and attention to detail is necessary. Great phone communication skills and ability to build rapport among industry providers and potential referral sources via email and phone interactions.
Physical Demands:
Due to the demands of the work environment, the employee must have the ability to talk, hear and communicate with clients, their families and professional caregivers. Additionally, they must have the ability to read, write and interpret written documents. This is essential to performing the duties of the job. Reasonable accommodations may be made to enable individually with disabilities/other abilities to perform these essential functions.
Work Environment:
We do not condone any form of discrimination based on race, ethnicity, gender, religion, sexual orientation, national origin, disability, or socioeconomic status. The work environment is varied in the employee’s private home office or coworking space. The employee is responsible for maintaining HIPAA requirements at all times within their work environment.
The employee will be using the company software provided through cloud connection, password protected, on their own device.
Normal business hours are from 9am-5pm Monday through Friday. The employee has discretion to choose their set working hours during the above stated hours.
Job Type: Part-time
Pay: $22.00 - $32.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Flexible schedule
• Professional development assistance
Schedule:
• Monday to Friday
• No nights
• No weekends
• Self-determined schedule
Ability to commute/relocate:
• Athens, GA 30601: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Required)
Experience:
• Microsoft Excel: 1 year (Preferred)
• Microsoft Powerpoint: 1 year (Preferred)
Work Location: Hybrid remote in Athens, GA 30601