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Bilingual Customer Services Coordinator

Grapevine Relief and Community Exchange

Location: Grapevine, TX 76051
Type: Full-Time, Non-Remote
Posted on: November 18, 2022
Bilingual Customer Services Coordinator
Grapevine Relief and Community Exchange
Grapevine, TX 76051
$15.50 - $17.50 an hour
GRACE has an exciting opportunity for an energetic, organized, mission-minded individual to support the activities of the Client Services department.
Pay range is between $15.50/hr-$17.50/hr depending on skills and experience.
Responsibilities include but are not limited to:
• Answer incoming phone calls, screen program inquiries & answer basic program services questions;
• Passionate about helping and assisting clients during intake;
• Maintain client files & purges as policies indicate;
• Prepare documents, schedule meetings and assist in registering participants in support of Client Services special events;
• Work with manager to review outcomes & evaluations for Client Services department and assist in data integrity maintenance, proofing & thorough client dashboard reviews;
• Review check requests in preparation for approval & maintain spreadsheets that track program expenditures;
• Collect/process invoices for program;
• Collect, sort & distribute mail;
• Provide administrative support to all departments;
• Work with Operations Manager to maintain phone system;
• Assist with production of materials for Board of Directors, committee & other department meetings;
• Ensure common areas kept clean and in order;
• Other administrative tasks as assigned.
Minimum qualifications:
• Bilingual (English/Spanish) required;
• Experience in customer service and/or client support;
• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience;
• Non-profit experience desired;
• Demonstrated computer knowledge including experience in Microsoft Office software;
• Must be 21 years of age or older due to insurance requirements for driving;
• Office management & database management preferred.
Position reports directly to the Client Services Manager. All offers of employment are contingent upon the results of reference checks, a criminal background check and drug screen.
Job Type: Full-time
Pay: $15.50 - $17.50 per hour
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