Job Summary:
The Store Manager is the leader of the team and key to ensuring an excellent store experience for Customers and Associates. They possess a complete understanding of what a selling store looks like and have the leadership and vision to keep it fresh. They must have a strong understanding of what it takes to become the best local boat parts seller in your market.
We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.
Supervisory Responsibilities:
• Recruits, interviews, hires, and trains new staff.
• Provides constructive and timely performance evaluations.
• Organizes and oversees the schedules and work of staff.
• Handles discipline and termination of employees as needed and in accordance with company policy.
Duties/Responsibilities:
• Achieves financial objectives by understanding your stores annual sales and expense budget; payroll scheduling expenditures; store expense costs; store shrink; analyzing variances
• Utilize Monthly Staffing Guide and address any service deficits by scheduling for traffic and store activities while optimizing payroll allocations
• Actively executes programs and procedures that drive sales with the team and customers
• Develop store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
• Work with PRO Market Team Managers to grow wholesale business and market share though planning and goal setting
• Ensure the store and staff are representing the highest expression of our brand and the service we provide
• Ensure high level of customer satisfaction through excellent service
• Ensure team provides product knowledge to customers and suggestively sell items and additional services that they may not have anticipated
• Oversee day to day operations, assigning weekly performance goals and assuring there completion, while accomplishing your own goals
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Maintain professional and technical knowledge of staff and management through company and industry sponsored training
• Delegate responsibilities to the best crew members to perform while enforcing all policies, procedures, standards, training programs and cultural values
• Recruit, onboard, and train high-performing crew members to achieve sales, profitability, and business plan objectives
• Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
• Protects crew members and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with all legal requirements
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership and management skills with ability to motivate staff.
• Excellent customer service abilities.
• Ability to develop and maintain budgets.
• Thorough understanding of company policies and practices.
• Available to work a flexible schedule based on business needs including some holidays.
Education and Experience:
• Bachelor's degree in Business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
• At least two years of retail experience highly preferred.
Physical Requirements:
• Prolonged periods of standing and walking throughout the retail space.
• Must be able to lift up to 40 pounds to shoulder height unassisted.