Problem solver with expertise in hardware troubleshooting? Installation enthusiast with a knack for customer service? Then we have a career for you!
Our client is a growing supplier for B2B vending, POS, and Coin operated machines in the Kentucky area. As a Field Tech, you’ll play an essential role in completing installations and providing support at client locations.
What Our Field Technicians Do:
• Complete installations and provide support at client locations
• Hands-on and field-based work with over 90% of time spent on route. (Gas reimbursement is provided)
• Scheduling b2b appointments for software or hardware placement or updates, meeting existing customers and partners at their or potential locations.
• Diagnose, troubleshoot, and resolve Microsoft Windows / UNIX hardware and software problems
• Install and configure new PC hardware and software on desktops, ATM, amusements devices, laptops, and peripherals such as phones, printers, external drives, and other related hardware
• Develop, prepare, tests and deploy hard drive images and be capable of supporting users in a virtual desktop environment.
• Perform basic computer wired and wireless network troubleshooting
• Develop, document, and effectively communicate job processes, procedures, and techniques
• Maintain proficiency in PC technical fields of expertise
• Maintain a high level of proficiency in using help-desk systems and tools
• Track and maintain equipment inventories
• Test new hardware and software
• Deliver device, instruct, and visit clients
What You’ll Bring:
• Extensive hardware repair hands on experience
• Software installation experience
• Must own a car and have a valid Driver’s License.
• Field tech support work experience
• Ability to do heavy lifting i.e., heavy machines/kiosks/devices
• Ability to work on a Monday to Friday, 9:00am – 5:30pm schedule, on call one weekend a month
• Bilingual in Hindi is a plus
Why North Vending?
• Casual environment focused on teamwork
• Extensive industry and technology training
• Career development program
• Competitive salary
• Monthly health reimbursement arrangement (HRA)
• Comprehensive benefits including 100% work-related gas, tolls, and parking reimbursement
• Paid time off
*In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.
Job Type: Full-time
Pay: $43,000.00 - $45,000.00 per year
Benefits:
• Health insurance
• Paid time off
Schedule:
• 8 hour shift
• Monday to Friday
• No nights
• On call
• Weekend availability
Supplemental pay types:
• Commission pay
Experience:
• Computer Hardware Repair: 2 years (Preferred)
• Technical support: 2 years (Preferred)
• Software troubleshooting: 2 years (Preferred)
• UNIX: 2 years (Preferred)
• Field Tech: 2 years (Preferred)
Language:
• Hindi (Preferred)
License/Certification:
• Driver's License (Required)
Willingness to travel:
• 100% (Preferred)
Work Location: On the road