COMPANY BACKGROUND:
Morgan Truck Body, LLC is the largest manufacturer of medium duty freight and refrigerated van and truck bodies in North America. Founded in 1952, as a small welding shop in Morgantown, Pennsylvania, on the site where Conestoga wagons were manufactured through the late 1800s, we have experienced tremendous growth and continue to look for additional expansion opportunities around the world. With a total of fourteen manufacturing and six service facilities strategically located across the U.S. and Canada, Morgan is able to provide the quality, service, and prompt delivery our customers expect.
A subsidiary of J.B. Poindexter, a privately held diversified manufacturing company, Morgan offers a vast variety of career opportunities, internally as well as within the J.B. Poindexter family of companies. We offer competitive salaries and progressive benefits including health, dental, vision, life insurance, disability plans, 401K, paid time off, tuition reimbursement and more. We pride ourselves in team member development, performance, recognition, and a culture of diversity and respect. Whether you are taking the next step of your career or just beginning, joining Morgan's winning team means being part of a great home away from home. You will be challenged. You will be proud.
POSITION SUMMARY:
The Parts Sales Coordinator is responsible for telephone parts sales both inbound and outbound. This includes providing quotes and processing orders in response to customer calls and making outbound parts sales calls to existing and prior customers. The parts sales coordinator will have administrative responsibilities supporting OEM parts sales. The parts sales coordinator will also work with the Buyer Planner to resolve any sourcing issues related to a parts sale.
KEY DUTIES & RESPONSIBILITIES:
• Answer inbound phone calls for parts sales and provide the caller with parts information, and parts quote.
• Upsell to customers as appropriate.
• Respond promptly and accurately to email parts quote requests.
• Research resources to provide correct part(s) for older model bodies where original part(s) are no longer available.
• Pursue additional business by outbound prospecting with existing and former customers.
• Reconcile daily credit card receipts with accounts receivable team.
• Assist with current open accounts receivable issues including but not limited to updating internal A/R database, contacting customers for resolution and facilitating any necessary account changes.
• Complete all administration tasks involved in processing orders promptly and accurately.
• Communicate with customers regarding expected delivery dates/ship dates for orders, follow-up communication, invoices, and purchase orders.
• Provide customers with backordered material updates on their ship date and order status.
• Evaluate with Buyer/Planner and Parts Supervisor the need for stock level adjustments to respond to changes in customer demands.
• Other duties as assigned.
EXPERTISE REQUIRED:
Customer service experience
Experience with AS/400 system utilized to reference part information.
Ability to interpret a material requirement planning system
Excellent interpersonal, communication, analytical skills
Excellent organization skills
PHYSICAL REQUIREMENTS:
Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.
The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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