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Senior Specialist, Collections Operations

Santander Holdings USA Inc

Location: Reading, Pennsylvania
Type: Permanent, Non-Remote
Posted on: September 30, 2022
This job is no longer available from the source.
Senior Specialist, Collections Operations Country: United States of America
WHAT YOU WILL BE DOING
The Senior Specialist, Collections Operations r ole is responsible to work closely with Finance regarding the management of the Collections vendor budget and supporting processes. This is a $2.8MM annual budget, across 25 different vendors, generating up to 300 invoices per month. Submit invoices timely to Accounts Payable and approve and track them accurately and timely. Responsibility also includes Collections Letters Oversight Process Changes.
Essential Functions:
• Developing and sustaining long-standing relationships with approved vendors.
• Meeting with vendors to ensure billing IDs and invoices are set up properly.
• Pay attention to detail when reviewing invoices to confirm Collections is being billed properly and contact the vendor if there are issues with invoicing.
• Communicate any billing concerns to Vendor Management.
• Management of vendor by being responsible to partner with Accounts Payable to ensure invoices are submitted through SAP timely.
• The role is also responsible to have a proficient understanding of SAP and must be able to pull reporting to confirm PO balances and outstanding balances.
• Responsible to complete Expense Requests for each vendor on a yearly basis and submit through SAP.
• POs must be closely monitored throughout the year, and request additional funds through SAP as needed.
• Responsible for accurately submitting monthly accruals to Finance.
• Monitor the SANINVOICE mailbox which houses the bankruptcy and foreclosure invoices received from attorneys.
• Support Third Party Risk Management process through participation in transactional testing and vendor document reviews.
• Responsible for all Letters in Collections; ensure they have proper approvals, make updates as necessary via mail merge.
• Work with the print vendor regarding letters to address issues, concerns, and technology.
• Responsible to serve as backup for the Core Collections Support team in the event of significant volume shifts and/or people being out of the office.
QUALIFICATIONS:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education:
• REQUIRED - Bachelor's Degree or equivalent work experience
Work Experience:
• REQUIRED - Collections and/or customer experience, 2-4 years
• PREFERRED - Vendor Management experience, 2 years
• Proficient in all Microsoft Office applications.
• The ability to multitask effectively
• Detail Oriented
• Decision-making skills and taking initiative
• Excellent analytical, problem-solving, and organizational skills.
• Effective written and verbal communication skills.
Diversity & EEO Statements:
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Working Conditions:
• Frequent Minimal physical effort such as sitting, standing, and walking.
• Occasionally moving and lifting equipment and furniture are required to support onsite and offsite meeting setup and teardown.
• Physically capable of lifting up to fifty pounds, able to bend, kneel, and climb ladders.
Employer Rights:
• This job description does not list all the job duties of the job.
• You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Bachelor of Science (BS) English 3 to 5 years of relevant work experience
Primary Location: Reading, Pennsylvania, United States of America
Other Locations: Pennsylvania-Reading
Organization: Santander Bank N.A.
Bachelor of Science (BS) English 3 to 5 years of relevant work experience Employment Type: Regular