Title Senior Manager, Regional Total Rewards Administration
Job category Human Resources
Requisition # 8106BR
Job description This position manages the Total Rewards Administration team. This position is responsible for ensuring compliance with federal, state and local laws and regulations, performing internal audits to ensure compliance with company policy, and educating the team, employees and managers as appropriate on benefit and compensation practices and policies.
You Will
• Adhere to Sitel policies on ethics and integrity.
• Partner with Regional Total Rewards COE leaders to administer leave, benefit and compensation programs.
• Audit programs to ensure compliance with company policy.
• Serve as a Subject Matter Expert for the Total Rewards Administration team on all leave, benefit, retirement, and compensation-related processes, policies and procedures
• Ensure the team is tracking and managing all documentation, notifications, correspondence, administration details, and maintaining detailed files
• Handle complex sensitive leave, benefit and compensation-related issues
• Recommend and implement continuous Total Rewards process improvements.
• Provide direct service support to employees and HR representatives in various Benefit administrative matters and applies knowledge of relevant Company Policy, Plan Documents, and procedures to facilitate utilization and to resolve benefit issues.
• Act as lead liaison between employees, HR representatives, insurance carriers, and third-party administrators in resolving benefits issues and inquiries.
• Partner with vendor and COE on annual and specified open enrollment processing and implementation using set guidelines.
• Partner with HRIS department to implement changes required to support leave or benefit plan changes or new leave or benefit plan implementations.
• Complete reports and analysis as needed, for management requests.
• Perform other additional duties and responsibilities as assigned.
Required qualifications, skills and experience You Have
• Comprehensive understanding of FMLA, ADA and other leave requirements as well as Benefit administration practices.
• People Management experience
• Strong consulting, investigation, and remediation skills
• Sufficient computer skills; email, Word, Excel, and PowerPoint are required.
• Advanced skills in spreadsheet programs
• Ability to work collaboratively and develop solid working partnerships with HR peers and customer personnel.
• Fundamental concepts, practices, and procedures of HRMS technologies and relational databases.
• Ability to understand the organization's working structure, politics, mission, and strategies.
• Ability to partner with other functional areas to accomplish mutual objectives.
• Ability to facilitate meetings and/or discussions, ensuring that all viewpoints, ideas, and problems are addressed.
• Ability to gather information, identify linkages and trends, and apply findings to assignments.
• Ability to incorporate needs, wants, and goals from different business unit perspectives into an enterprise-wide organizational and position structure.
• Ability to keep all appropriate parties up-to-date on decisions, changes, and other relevant information.
• Ability to learn and apply new information, skills, and processes, quickly.
• Ability to build upon existing knowledge and skills.
Site Corporate
Address 400 North Ashley Drive
City Tampa
State/Province Florida
Zip/Postal Code 33602
Country United States
Travel required Up to 10%
About SYKES SYKES Is now part of the Sitel Group®
Learn, Lead & Grow at Sitel Group®
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
• GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
EEO statement COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.
Hiring Group Corporate Non-Agent
Workplace Type Non-Agent Remote