Job Type: Full time
Industry/SectorNot ApplicableSpecialismIFS - Human Capital (HC)Management LevelSenior ManagerJob Description & SummaryA career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.Our Learning and Development Technology team manages construction of interactive training modules that facilitate effective learning at all staff levels. As part of the team, you’ll help with building learning dashboards, white board modules, digital learning exercises and other formats of interactive learning that facilitate effective individualised and team based learning.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.Deal effectively with ambiguous and unstructured problems and situations.Initiate open and candid coaching conversations at all levels.Move easily between big picture thinking and managing relevant detail.Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.Contribute technical knowledge in area of specialism.Contribute to an environment where people and technology thrive together to accomplish more than they could apart.Navigate the complexities of cross-border and/or diverse teams and engagements.Initiate and lead open conversations with teams, clients and stakeholders to build trust.Uphold the firm's code of ethics and business conduct.Job Requirements and Preferences:Basic Qualifications:Minimum Degree Required:High School DiplomaMinimum Years of Experience:6 year(s)Preferred Qualifications:Degree Preferred:Bachelor DegreePreferred Knowledge/Skills:Demonstrates intimate knowledge and/or a proven record of success as a team leader in the following areas:Overseeing and managing the rules operation team, including rules implementation and support;Possessing extensive subject matter expertise and understanding of rules (content, design, implementation) in totality, and knowledge of L&D’s Learning Ecosystem;Developing / applying understanding of learning data and how it flows between systems (including My Learning, My Compliance DB, L&D Datamart, etc) in order to help optimize and sustain the rules ecosystem; Contributing to the features and roadmap of personalization for learning and rules administration through process, data, and technology improvements;Contributing to any rules related knowledge documentation and communication within & outside L&D to optimize, sustain, and ensure rules data quality;Leveraging data and analytical skills to design, architect, and present recommendations for rules in order to optimize learner experience and operational scalability; Working independently to resolve issues, coordinating, communicating, and managing stakeholders across various L&D functions; Developing and sustaining relationships with peers, stakeholders and leadership, including effectively navigating a complex organization;Influencing stakeholders to take action to achieve continuous improvement of processes and systems;Educating and collaborating across L&D to translate learning needs, propose design options/recommendation that can maximize the use of our solutions in order to create a streamlined a personalized learning experience;Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;Leveraging the firm tools to drive efficiency, productivity, and collaboration;Demonstrating an understanding and the application of Agile and Kanban project methodologies and frameworks;Understanding of data flow across learning solutions and extensive data analytics skills using Power BI and Alteryx;Possessing a broad understanding of learning across the firm including how it supports key business and strategic priorities;Leading inclusively by working across differences, geographic locations, cultures, and work styles to achieve positive team dynamics and high performance;Possessing ability to prioritize, make decisions and drive outcomes, while considering multiple factors such as risk, cost, timing, outcome, etc.; and,Demonstrating experience in career and professional development of team members, including mentoring and ongoing talent management and coaching.Travel RequirementsUp to 20%Job Posting End DateSeptember 26, 2022At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsseniormanager.