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Software Support Analyst (Hybrid)

Vaco

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: September 12, 2022
This job is no longer available from the source.
Job Snapshot

Employee Type:
Full-Time

Location:
Tampa

Job Type:
Information Technology

Experience:
2 years

Date Posted:
9/12/2022

Job ID:
SOFTW66409
Job Description
You will be providing inter-department support to our Development, Quality Assurance, and Project Management Teams. Responsibilities include troubleshooting of end user's reported incidents, thorough and accurate documentation of incidents using an incident management tool, and conducting telephone calls, email conversations, and screen share sessions to deliver exceptional customer service and resolution to our clients.
REQUIREMENTS
• Troubleshooting / Replication Experience
• Documentation Experience
• Ability to Conduct Conversation via Email, Telephone, and/or LogMeIn Session
• Familiarity with SQL Server
• Experience with SQL Querying, Windows Domain, Internet Browsers, and VPN Connection
• Customer Service and/or Helpdesk Experience
• Team Player
• Adaptability
• Growth mindset
PREFERRED
• Bachelor's Degree or Higher
• Incident Tracking Software Familiarity
• Experience Coding in HTML, C++, Java, and/or Silverlight
• Familiarity with Quality Assurance Methodologies
• Testing Experience
• Ability to Understand and Author Complex SQL Queries
BENEFITS
• Unlimited PTO
• Health Insurance
• Life Insurance
• Dental Insurance
• 401K
Job Requirements