AdventHealth West Fl Division
Specialist
Submission for the position: Consumer Experience Spec I - (Job Number: 22030384)
https://adventist.taleo.net/careersection/jobdetail.ftl?job=22030384&lang=en
Consumer Experience Spec I
All the benefits and perks you need for you and your family:
• Benefits from Day One (FT & PT Roles Only)
• Paid Days off from Day One (FT & PT Roles Only)
• Career Development
• Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time (remote)
Shift : Day
Location: 3100 East Fletcher Avenue Tampa, Florida 33613
The community you’ll be caring for: AdventHealth Tampa
• AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
• Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
• Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
The role you’ll contribute:
The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the market’s centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The value you’ll bring to the team:
• Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
• Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
• Demonstrates empowerment to successfully resolve customer inquiries
• Adhere to all established workflows, scripting, and department greetings
• Create delightful customer experience by setting proper expectations and consistently following through with end- users
• Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, CxC colleagues, and leaders
• Achieves individual key department performance objectives such as quality assurance and productivity.
• Maintain knowledge of CxC and AdventHealth offerings to provide exceptional services
• Handle sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolution.
• Adhere to department policies and procedures and HIPAA regulations
• Perform other duties as assigned by department leaders
The expertise and experience you’ll need to succeed:
Required:
• High School Diploma
• Customer Service/Business Office experience
• Knowledge of Microsoft Word and Outlook.
Preferred:
• One year of customer service experience is preferred
• One year of relevant healthcare experience is preferred
• Patient Access/Patient Registration experience is preferred
Prior healthcare collections experience is preferred
Patient Financial Services
AdventHealth Tampa
US-FL-Tampa
FH TAMPA VIRTUAL (TPVI000000)
3100 E FLETCHER AVE
Tampa , 33613
FH TAMPA VIRTUAL
3100 E FLETCHER AVE
Entry Level
Sep 21, 2022, 12:20:18 PM
Schedule: Full-time Location(s): US-FL-Tampa Day Job Job Level: Entry Level Travel: No