Requisition No: 741541
Agency: Department of Transportation
Working Title: OPS COMPUTER SUPPORT TECHNICIAN II - 55970023
Position Number: 55970023
Salary:  $22.00 - $24.00 per hour
Posting Closing Date: 09/28/2022
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
722 / Financial Services
OTHER PERSONAL SERVICES (OPS)
TEMPORARY POSITION
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• Generous vacation and sick leave
• 10 paid holidays a year
• Career advancement opportunities
• Tuition waiver for public college courses
• Training opportunities
• Flexible work schedules and telework (for designated positions)
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system!
For additional benefit information available to State of Florida employees, go to http://www.mybenefits.myflorida.com
SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
T HE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources
POSITION DESCRIPTION: Performs advanced troubleshooting to determine cause of problem, installs, configures, and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches, and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed.
Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identifies, analyzes, and resolves problems and issues using troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.
Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.
Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications as needed or assigned.
Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
Provides hardware and software technical training and professional development for other technicians as needed or assigned.
Participates on statewide teams, both internal and external to the Office of Information Technology (OIT). Provides facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.
Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.
Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
KNOWLEDGE, SKILLS AND ABILITIES: Advanced knowledge of Microsoft Products, including operating systems, Office Suite and Outlook in a networked environment ; Advanced knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments; Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware; Ability to do advanced troubleshooting on various manufacturers of computers; Ability to plan, organize, manage and track projects; Ability to communicate effectively both verbally and in writing; Ability to read, understand, and comply with the Department’s policies, procedures, guidelines, and practices relating to desktop standards.
MINIMUM QUALIFICATIONS: High school diploma or equivalent and two (2) years of work experience in the installation, maintenance, and technical support of workstation hardware.
you may be required to provide documentation (i.e. HIGH SCHOOL DIPLOMA OR EQUIVALENCY, college transcripts, ETC.) to verify meeting these Minimum Qualifications.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.