JOB CODE: IPC415
JOB TITLE: Associate Technical Specialist
JOB SUMMARY
Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of hardware and software malfunctions and determine corrective action required to restore the system to operation.
MAJOR DUTIES AND RESPONSIBILITIES
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Troubleshoot and repair equipment
• Verify the integrity of accessories and clean the equipment
• Configure equipment to customer specifications
• Install RAM, hard drives, video cards and other peripherals
• Keep asset management data up to date
• Analyze, test and evaluate new products
• Set up, configure, and troubleshoot PCs/laptops and printers in a LAN environment
• Maintain library of current BIOS, drivers and patches for supported equipment
• Support remote access for site users
REQUIRED QUALIFICATIONS (Skills/Abilities and Knowledge) • Ability to read, write, speak and understand English
• Proficient in using Microsoft Windows and Microsoft Office products
• Skilled in installing, repairing and troubleshooting computer hardware and peripherals
• Experience in installing software, applications, and patches
• Experienced at repairing Windows-based PC computer hardware
• Proficient in working with users remotely
• Good communication skills to relate with end users, team members and support workers
• Able to ensure that all requests from user are logged and right procedures are followed
• Manage time and priorities effectively
• Ability to work with little supervision
• Committed to learn and relate technical concepts
• Detail-oriented
• Able to lift up to 50 lbs
Education • BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Related Work Experience • 1 to 2 years related PC, peripheral and application support experience
WORKING CONDITIONS • Office environment
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
IPC145 321787 321787BR no requirements Employment Type: OTHER