• Brandon, FL, USA
• Full Time
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POSITION TITLE: PATIENT CARE REPRESENTATIVE - MEDICAL ASSISTANT (PCR) FLSA: NON-EXEMPT
REQUIRED EDUCATION, SKILLS, AND ABILITIES:
• Diploma in approved Medical Assisting program required.
• Experience as medical assistant preferred
• Good communication skills.
• Computer literacy.
• Demonstration of the knowledge and skills necessary to provide care appropriate to the age of the patients served.
• BLS (provided by SCHC within 6 months of hire)
• Bilingual (English/Spanish) preferred.
PRINCIPAL DUTIES:
• Monitor and respond to all incoming phone calls for the medical department. Document messages, prioritize urgency and route to licensed nurse/provider or other appropriate person for further action.
• Document all telephone calls and directions given to patient.
• Forward calls regarding assessment, symptoms and judgment calls, emergency care or medical advice to Charge Nurse, triage nurses, POD nurses at clinical sites.
• Review request of pharmacy orders for medication and refills, per Call Center Policy #T-150
• Assist patients requesting appointments with their Primary Care Provider.
• Assist patients with referral requests.
• Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
• None
Suncoast Community Health Centers Inc. https://suncoastchc.applicantpro.com