Field Service Engineer
Job ID 2022-16460 Job Locations US-FL-Tampa Category Real Estate/Logistics
Overview
Ideal Image is North America’s #1 aesthetics’ brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image believes “confidence changes everything,” and its mission is to instill confidence by helping people look and feel their best…taking a holistic, personalized approach to health and wellness that works from the inside out.
The Company is developing a hybrid working environment projected to be 3 days in office and 2 days remote during the 2022 calendar year.
Responsibilities
Essential functions include, but are not limited to, the following:
• Responsible for providing field support/repair/preventative maintenance of medical laser equipment for the company’s field locations.
• Support includes installs, repairs, upgrades, relocation and/or removals as well as the ongoing actions to ensure the reliable, safe and efficient of operation of all company equipment.
• Coordinates preventative maintenance schedules per manufacturer and company standards and maintains appropriate inventory of supplies and parts as required.
• Ensures company provided tools and equipment is care for, maintained and safeguarded for efficient and effective utilization.
• Site Support- This will include working on the Laser Support help desk and answer the request of existing centers to ensure that all centers are up to par and are meeting the Ideal Image brand standards. Responsible for the effectiveness and efficiency of all medical devices.  Will be required to submit daily, weekly, and monthly service reports.
• Corporate representation at new openings- This would include traveling and staying on site for the centers grand opening. Providing a corporate presence and assisting them in resolving any issues or questions that arise.
• Other duties as assigned
Qualifications
• Associates or Bachelor’s degree in Electrical, Electronic Engineering, or realted field
• Must have hands-on experience with high voltage
• Must be able to travel 80% and willing to work on weekends and holidays as needed
• Ability to multi-task, use personal judgment and utilize strong decision making, analytical and follow-up skills
• Proficient with personal computers and contemporary software applications (MS Office suite, Internet Explorer, word processing, etc.)
• Compelling interpersonal communications skills, influence skills, and rapport-building abilities
• Demonstrate the ability to follow a task or request from initial start point to final solution.
• Demonstrate strong attention to detail.
• Able to track and report data in a manner that is clear and precise.
• Able to adapt to change and be able to make logical decisions in a quick and timely manner.
• Able to professionally negotiate and manage various vendors and processes simultaneously.
• Rapid learner with ability to grasp concepts and protocols associated with various computer systems
• Must maintain a high attention to detail
Vaccination against COVID-19 is required for all new hires unless they qualify for a remote, religious, or medical exemption.
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