Full Time
Depends on Experience
Work from home available
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Service Deliv-Inc and Escalatn (2761843)
Retail Business Services, ranked No. 25 on Fast Company's 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// www.retailbusinessservices.com .
Primary Purpose
The Service Delivery Manager oversees the day-to-day delivery of IT services in a manner that meets or exceeds established service levels. While also excelling under time pressures and stressful situations by providing IT solutions guidance to the business. You will work closely with the Global IT Teams as well as Ahold Delhaize Executives and Administrative Assistants.
Duties and Responsibilities
• Lead a team that makes effective decisions in high pressure situations
• Lead a team that supports Retail, RX, Gas, Customer Facing, Infrastructure (data centers, network, voice, security)
• Lead a team to is accountable for Major Incident and Major Incident Problem Management
• Monthly IT VP Cadence meetings - put together content to review for the applications supported under the VP on IT for IT Services for Service Delivery
• Collaborate with Global IT on IAM, ISIM, and other Security changes that will have impact on users in the US
• Collaborate and Support Brands - Monthly Brand Review Sessions will be lead by this team
• Reporting regarding incident and major incident trends - wkly, monthly, quarterly
• Create a yearly strategy that aligns with RBS & IT Strategy
• Provide direction and recommendations to senior level management
• Responsible for adding predictive reporting for the applications they support
Qualifications
• Bachelor's Degree in IT related field or equivalent experience
• 8+ years in a service delivery role; preferably in an outsourced model
• ITIL Certified
• Executive presence and business maturity
• The ability to facilitate conflict resolution
• Thrives on building strong business relationships through collaboration
• ESM software
• A passion for providing outstanding IT service to our business partners
Preferred Qualifications
• Master's degree a plus
• Retail Technology Experience
• Infrastructure Technology Experience
• ITIL 4 Certification
#AD-1 #DiceJobs
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.
Job Requisition: 266519_external_USA-NC-Salisbury_912022