Full Time
Depends on Experience
Work from home available
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Infrastructure-End User (2762011)
Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// www.retailbusinessservices.com .
Primary Purpose:
The Unified Collaboration Manager is responsible for leading a team that ensures all collaboration products/platforms (e.g., Microsoft 365) and audio/video equipment are working properly across the US enterprise (e.g., retail, corporate and distribution center locations). This includes partner oversight for resolving issues related to at location video conferencing solutioning, equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service.
Duties and Responsibilities:
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Lead a team that will:
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Ensure a high-availability solutions are properly scaled, designed, and maintained for the Microsoft 365 environment leveraging US requirements and enterprise standards.
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Work with customers to solution and integrate collaboration platforms into their new/existing applications.
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Provide leadership in establishing operational processes for delivering world-class solutioning and support.
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Maintain the relationships and escalation points to ensure the availability of the collaboration services with Global Support Office (GSO).
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Analyze and develop innovative resolutions for complex problems involving availability and/or performance at the system level.
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Create and maintain documentation for the architectural design, representation of logical layout of services, representation of Microsoft 365 services, including single sign-on (SSO), email and Identity Management.
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Ensure toolsets are adhering to security policies and requirements.
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Interface with senior leaders in the business and represent IT in planning and execution of workplace technology.
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Drive solution definition, budget options and alternative analysis.
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Participate in monthly portfolio planning and financial reviews, act accordingly.
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Support Strategic Sourcing and Legal regarding business objectives.
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Facilitate the creation, prioritization, planning, and execution of business capability and technical roadmaps w/Product Management and DevOps.
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Strength in building partnerships; working collaboratively with a variety of skills and levels.
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Develop and design roadmaps, implementation strategies and transformation plans focused on improving user experience journeys regarding collaboration technologies (Microsoft 365, Audio-Visual) with End User Devices.
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Coaching and mentoring junior members of the Digital Workplace community.
Qualifications:
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Bachelor's Degree in Computer Science, Computer Information Systems, Information Technology, Information Systems, or equivalent job experience.
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8-10 years of enterprise mobility device management and/or prior mobility development experience.
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10+ years Extensive technical experience with Microsoft collaboration solutions, including Microsoft 365
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Prior experience of managing people (10-20 resources).
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Knowledge and experience with latest versions and all aspects of Microsoft Teams (A/V integration of Teams), PowerApps, Outlook/Exchange and other Office 365 capabilities.
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Strong organizational skills: self-motivation and the ability to overcome challenges calmly and effectively
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Ability to maintain open and constant communication with internal employees, contractors, customers, managers, and others as needed
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Key Skills: Leadership, Communications, Customer Focused
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Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA compliance, and general vendor relationship management
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Experience working with end users to understand and develop user requirement
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Strength in driving for business outcomes and results
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Action/Decision-oriented mindset
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Strong problem solving and analytical skills
Preferred Qualifications:
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Solid understanding of and demonstrated ability to apply Agile methodologies.
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Significant experience working with strategic partners (e.g., Microsoft) on developing, collaborating, and presenting strategies/roadmaps.
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Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com>
Job Requisition: 256532_external_USA-NC-Salisbury_7282022