Title: Application Support Engineer
Company: Tampa Electric Company
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days
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POSITION CONCEPT
Responsible for the analysis, development, modification, installation, testing and maintenance of Vendor and operating systems software.
PRIMARY DUTIES AND RESPONSIBILITIES
Responsible for the implementation, installation and support of vendor supplied and customized applications. Detection and correction of work stoppages and/or errors are accomplished by conducting tests, monitoring output and entering code changes as necessary. System software performance tuning is required to ensure adequate response times.
• Maintain a working knowledge of a wide range of applications and systems. Will be expected to program, install, customize, test, document and maintain vendor and TECO system software. Investigate and remedy systems software problems and failures.
• Prepare system software installation by studying software capabilities and operations, including task scheduling, memory management, file system, and input/output management.
• Provide quality assurance review and/or new and existing software product evaluation responsibilities. Evaluates vendor supplied software packages and makes recommendations to IT management.
• Direct participation in the planning and designing, maintenance, testing and documentation of the company’s disaster recovery plans are vital.
QUALIFICATIONS
Education
Required: Valid High School Diploma or GED.
Preferred :  Bachelor’s degree in Computer Science, Engineering, Math or equivalent IT discipline from a regionally accredited college.
Licenses/Certifications
Programmer level:
Has obtained at least one Associate level certification (i.e. Enterprise Administrator, MCITP: Microsoft Certified IT Professional, Citrix, SAP, etc...).
Sr level:
Required: Has obtained at least one major certification (i.e. Enterprise Administrator, MCITP: Microsoft Certified IT Professional, Citrix, SAP, etc...).
Related Experience:
Programmer level:
Six years hands on experience of systems programming in a complex environment supporting Windows 2003 or higher, UNIX, SQL, Oracle, Netbackup, Microsoft Exchange, OMS, SCADA and Red Hat Linux systems. Works under direct supervision .
Sr. level:
Required: Eight years hands on experience of systems programming in a complex environment supporting Windows 2003 or higher, UNIX, SQL, Oracle, Netbackup, Microsoft Exchange, OMS, SCADA and Red Hat Linux systems. Works under direct supervision .
Both Levels:  College degree may be considered in lieu of equivalent experience of 3 years with an Associate’s degree and 6 years with a Bachelor’s degree.
Level of Responsibilities:
Programmer  and Sr level (percentages may vary):
• Implement: (20%): Implements application software from prescribed specifications, i.e. defines, programs, tests, debugs, and installs components and subcomponents of operating and support systems.
• Plan/Design (10%): Provides technical consulting on complex projects and recommends application software improvements.
• Support (60%): Participates in general systems software support activities such as application patches and updates. Investigates diagnoses and remedies systems software problems and failures.
• Lead/Consult (10%): Leads projects, cross train peers and verify the work of other software systems programming personnel.
JOB RELATED COMPETENCIES
Building Strong Collaborative Relationships
Drives Operational Excellence for Customers
Takes Ownership and Acts with Integrity
Thinks Strategically and Exercises Strong Judgment
Cultivates Innovation and Embraces Change
Knowledge/Skills/Abilities (KSA)
Required:
Employees work under direct supervision with the ability to support
multiple applications. Skills include General Programming Skills, Analyzing Information,
Software Algorithm Design, Software Performance Tuning, Software Design, Software
Debugging, Software Development Fundamentals, Software Documentation and Software Testing.
Experience that makes you stand out:
• Working with servers
• Installing aps on servers
• Managing updates & upgrades
• Windows/Linux OS
• Active Directory experience, AD Groups, Service Accounts, Domain Admins
• Application Support/Troubleshooting
TECO offers a competitive Benefits package!!
Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
STORM DUTY REQUIREMENTS ....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.